Lawyer Support Associate

Lawhive; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Lawhive as part of the Lawyer Support Team, focusing on enhancing the experience for lawyers on our legal advice platform. This role requires a proactive individual with legal experience to ensure seamless operations, support compliance, and contribute effectively to a fast-paced start-up environment. Motivated individuals passionate about improving legal services through technology will thrive here.

Benefits

34 Holidays (25 days annual leave + your birthday off + bank hols)

Equity (Share Options)

Pension

Regular team building activities and socials

20% off legal fees through Lawhive

Qualifications

• At least two years experience in legal roles (paralegal, legal assistant, legal operations).
• Familiarity with legal billing systems.
• Start up experience a plus.

Responsibilities

• Be the first line of support for lawyers, responding to queries via chat, email, and phone.
• Own operations tasks, ensuring lawyers have necessary tools and training.
• Troubleshoot platform issues, escalating to relevant teams.

Skills

Strong communication

Problem-solving

Attention to detail

Organisational skills

Proactivity

Job description

We’re on a mission to make sure everyone has access to the law.

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer, specifically built for consumer legal work.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about leveling the playing field and believe access to the law should be a basic utility in society.

Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK’s bar exam equivalent.

We’re backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.

About the Role

Come and join us to build a world-class Lawyer Support Team here at Lawhive.

Our Lawyer Support Team is the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best - delivering great legal advice and an exceptional client experience.

From platform guidance, case management support and fielding compliance related questions you’ll help create a smooth and seamless experience across every touchpoint.

This is an excellent opportunity for someone with legal experience who wants to work in a fast-paced start-up and materially make a difference to the legal industry.

What You’ll Be Doing

• Be the first line of support for lawyers on the platform, responding to queries via chat, email, and phone in a fast paced environment

• Own operations tasks required by lawyers, ensuring they have the tools, training, and information needed to succeed

• Troubleshoot platform issues and escalate bugs or technical concerns to the product or engineering teams

• Work closely with Legal, Finance, and Operations to ensure compliance with SRA and AML regulations

• Maintain and update support documentation and process guides for lawyers

• Drive efficiency and proactively identify areas to improve lawyer experience and contribute to internal initiatives that enhance efficiency and satisfaction

• Help with document checks, formatting legal letters, support with reading contracts (where necessary).

What We’re Looking For

• At least two years experience in the following legal roles is essential: paralegal, legal assistant, legal operations etc in a law firm or tech environment

• Familiarity with the legal billing systems

• Strong communication and problem-solving skills - you’re calm under pressure and confident in resolving issues quickly

• Highly organised, with excellent attention to detail and the ability to manage multiple requests at once

• Proactive - you take ownership, spot gaps, and act on them

• A passion for improving legal services and making a difference through technology

• Start up experience a plus

Benefits

️ 34 Holidays (25 days annual leave + your birthday off + bank hols in England)

Equity (Share Options)

Pension

️ Regular team building activities, socials, and annual retreat!

20% off legal fees through Lawhive