Law Enforcement Operations Analyst New

Monzo; City Of London; Remote; GBP 40,000 - 55,000; Full time

Job summary

A financial technology company in London is seeking a Law Enforcement Operations Analyst to manage high-risk financial crime cases. The successful candidate will act as a technical expert, ensure compliance and efficiency, and deliver training. This role offers flexible working options and a £1,000 annual learning budget.

Benefits

Flexible working hours

Learning budget

Work-from-home setup support

Guaranteed birthday off

Qualifications

• Extensive subject matter expertise in Financial Crime with understanding of policies.
• Experience in complex financial crime investigations.
• Ability to handle escalations and provide actionable feedback.

Responsibilities

• Investigate high-risk cases, ensuring resolution within SLAs.
• Act as the final technical escalation point.
• Support Financial Intelligence Unit with specialist reviews.

Skills

Financial Crime expertise

Escalation handling

Analytical skills

Training delivery

Project management

Education

Professional qualification in Anti Money Laundering (AML)

Tools

MacOS

Slack

GSuite

Job description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

We’re looking for a Law Enforcement Operations Analyst to join our Financial Crime & Fraud Collective. In this role, you’ll be at the heart of some of the highest-risk and most complex cases, working closely with Investigators, Team Managers, our Financial Intelligence Unit, and the wider FinCrime domain.

You’ll be the go-to technical expert — handling escalations, leading operational improvements, driving change, and making sure our processes are accurate, efficient, and compliant. Your expertise will directly support Monzo’s mission to keep our customers safe, protect the wider public, and contribute to building a safer society.

• Investigating the most complex and high-risk cases, ensuring they’re resolved accurately, efficiently, and within SLAs.
• Acting as the final point of technical escalation for Investigators and Team Managers.
• Supporting the Financial Intelligence Unit with specialist reviews (e.g., Terrorist Financing and ad-hoc deep dives on high-risk merchants and accounts).
• Maintaining and updating operational guidance and processes so they’re always accurate and reflective of policy.
• Partnering with product, risk, and change teams to design, test, and embed new controls and processes.
• Creating readiness plans for new initiatives, defining success metrics, and ensuring safe delivery.
• Collaborating with Learning & Development, Quality Assurance, and Comms teams to support training, coaching, and change readiness.
• Delivering constructive feedback and action plans to improve quality, performance, and knowledge across FinCrime.
• Supporting complex complaints investigations (including Financial Ombudsman Service escalations).
• Helping with hiring, onboarding, and delivering training sessions to grow expertise within the team.
• You have extensive subject matter expertise in Financial Crime with a strong understanding of policies and regulations.
• You’ve led or supported complex financial crime investigations independently to resolution.
• You’re confident handling escalations and providing actionable feedback to a wide range of audiences.
• You have experience delivering FinCrime technical training and coaching to identify and address trends.
• You have previous experience working as liaison to Law Enforcement and government agencies.
• You can balance deadlines and prioritize time-sensitive workloads effectively.
• You’re values-driven, collaborative, and comfortable working both independently and as part of a technical team.
• Bonus points if you hold, or are working towards, a professional qualification in Anti Money Laundering (AML) (e.g., ICA Advanced Certificate, ACAMS).
• You might have fluency in MacOS, Slack, and GSuite tools. But if you don’t hold these, we would still like to hear from you.

Not ticking every box? That’s totally okay! Studies show that women and people of color might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet.

What’s in it for you

We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

This role can be based in our Cardiff or London office, but we're open to distributed working within the UK (many of our teams work this way).

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses, and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.