Law Enforcement Operations Analyst

Monzo; City Of London, Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading banking technology company is seeking a Law Enforcement Operations Analyst in London or Cardiff. You will play a critical role in investigating complex financial crime cases, acting as a key technical expert, and ensuring compliance within operations. The ideal candidate should have strong Financial Crime expertise and experience working with law enforcement. The position offers flexible working arrangements and a £1,000 annual learning budget.

Benefits

Birthday time off

Flexible working hours

£1,000 learning budget

Macbook provided

Qualifications

• Extensive subject matter expertise in Financial Crime with understanding of policies.
• Experience in complex financial crime investigations.
• Confident in handling escalations effectively.

Responsibilities

• Investigating high-risk cases ensuring resolution within SLAs.
• Supporting Financial Intelligence Unit with reviews.
• Collaborating with teams to design and test new controls.

Skills

Financial Crime expertise

Escalation handling

Training delivery

Priority management

Education

Professional qualification in Anti Money Laundering (AML)

Tools

MacOS

Slack

GSuite tools

Job description

Overview

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products - we want to solve problems and change lives through Monzo.

We’re looking for a Law Enforcement Operations Analyst to join our Financial Crime & Fraud Collective. In this role, you’ll be at the heart of some of the highest-risk and most complex cases, working closely with Investigators, Team Managers, our Financial Intelligence Unit, and the wider FinCrime domain. You’ll be the go-to technical expert — handling escalations, leading operational improvements, driving change, and making sure our processes are accurate, efficient, and compliant. Your expertise will directly support Monzo’s mission to keep our customers safe, protect the wider public, and contribute to building a safer society.

Responsibilities

• Investigating the most complex and high-risk cases, ensuring they’re resolved accurately, efficiently, and within SLAs
• Acting as the final point of technical escalation for Investigators and Team Managers
• Supporting the Financial Intelligence Unit with specialist reviews (e.g. Terrorist Financing and ad-hoc deep dives on high-risk merchants and accounts)
• Maintaining and updating operational guidance and processes so they’re always accurate and reflective of policy
• Partnering with product, risk, and change teams to design, test, and embed new controls and processes
• Creating readiness plans for new initiatives, defining success metrics, and ensuring safe delivery
• Collaborating with Learning & Development, Quality Assurance, and Comms teams to support training, coaching, and change readiness
• Delivering constructive feedback and action plans to improve quality, performance, and knowledge across FinCrime
• Supporting complex complaints investigations (including Financial Ombudsman Service escalations)
• Helping with hiring, onboarding, and delivering training sessions to grow expertise within the team

Qualifications

• You have extensive subject matter expertise in Financial Crime with a strong understanding of policies and regulations
• You’ve led or supported complex financial crime investigations independently to resolution
• You’re confident handling escalations and providing actionable feedback to a wide range of audiences
• You have experience delivering FinCrime technical training and coaching to identify and address trends
• You have previous experience working as liaison to Law Enforcement and government agencies
• You can balance deadlines and prioritise time-sensitive workloads effectively
• You’re values-driven, collaborative, and comfortable working both independently and as part of a technical team
• Bonus points if you hold, or are working towards, a professional qualification in Anti Money Laundering (AML) (e.g. ICA Advanced Certificate, ACAMS)
• You might have fluency in MacOS, Slack, and GSuite tools. But if you don’t hold these, we would still like to hear from you

What’s in it for you

• Birthday time off if it falls on a scheduled workday outside your training period
• Role can be based in Cardiff or London; distributed working within the UK is available
• Flexible working hours and trust to work enough hours to do your job well, at times that suit you and your team
• £1,000 learning budget each year for books, training courses and conferences
• Macbooks provided; fully remote workers receive additional support for home setup

Application journey

• CV and application questions
• Call with one of our Recruitment team
• A Leadership, Values and Technical interview with the team

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

Equal opportunities

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.

Apply for this job

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.