Laundry Supervisor

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Middlesbrough, North Yorkshire, GB, TS4 3BW

Contract Type: Full Time

Laundry Supervisor

James Cook University Hospital, Middlesbrough, TS4 3BW

Full time – based on a 2-week rota. Week 1 – 33 hours, week 2 – 42 hours

Salary: Up to £25,674.00 depending on experience plus enhancements, plus Serco benefits.

Key Purpose:

Here at Serco, we have an exciting opportunity for a Laundry Supervisor within James Cook Hospital. This position is to supervise the provision of the onsite linen service in a high quality, effective and cost-effective manner to all departments, wards and external customers.

Main Accountabilities:

• To ensure that all laundry functions are undertaken in a professional, competent and safe manner.
• Implement and comply with the Company's policies and procedures to ensure efficient and effective service delivery.
• Assist in the management and distribution of linen to external customers.
• Ensure the availability of adequate resource within the laundry.
• Ensure safe working practices are always maintained.
• Identify training and development needs of laundry personnel and carry out training as necessary.
• Advise Laundry Service Manager of any issues associated with the laundry services.
• The supervision of all laundry staff including 36+ laundry assistants, drivers, and sewing room seamstresses on various shift patterns.
• Liaise with patient ambassadors, portering team, Trust staff and departments about local linen requirements.
• Ensure that adequate supplies of clean linen are always available.
• Monitor the cleanliness and general tidiness of the laundry.
• Promote positive feedback from clients, both internal and external, regarding service delivery.
• Ensure effective emergency procedures are in place.
• Carry out internal audits in the department.

What is needed for the role:

• Good standard of education.
• Good literacy and writing skills.
• Customer focused.
• Knowledge of maintaining a clean environment.
• Professional approach.
• Supervisory experience.
• A good knowledge of Health & Safety.

What we offer:

• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, Merlin entertainment and online shopping, and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco:

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.