Laundry Attendant

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Peninsula London seeks a dedicated Laundry Attendant (Linen Porter) to support laundry operations. This role requires attention to detail, exceptional service standards, and flexible work hours, including nights. Join a prestigious hotel group that prides itself on high-quality service and employee satisfaction.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Experience in laundry operations and high-quality fabric/linen handling.
• Exceptional communication skills and a passion for luxury hotel service.
• Flexibility and capability to work under pressure, particularly night shifts.

Responsibilities

• Coordinate hotel linen and guest laundry with service providers.
• Maintain control over wash cycles and dry cleaning processes.
• Keep laundry area clean and assist with machine cleaning.

Skills

Communication skills

Time management

Adaptability

Job description

The Peninsula London is pleased to announce that we are seeking a Laundry Attendant (Linen Porter) that will report to the Wardrobe supervisor within the laundry department. This position will support the laundry operations with hotel linen, guest, residents, and colleagues’ laundry, and follow up both internally and with external providers. We aim to ensure that all people feel like they belong and can have the ultimate experience, and service with a personalized and attentive dedicated team to look after them. Offering a high level of laundry services at The Peninsula London will only add to the level of high-quality services we offer our colleagues and guests that they can then attribute to being synonymous with our brand.

An exceptional opportunity to join our high-profile flagship hotel in London

Market-leading remuneration, service charge, and attractive benefits

Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

Coordinate hotel linen, guest, and staff laundry with internal and external laundry service providers, with proper, follow-up on all job orders pertaining to process, quality, discrepancies, and defects.

Provide dry-cleaning services and at times pressing services, on all internal and external laundry services, with timely follow-up, with an aim to deliver ambitious standards of service in all areas.

Keep control of the right wash cycles along with dry cleaning programs. Advise mid-management of any challenges regarding fabric discoloration, feel, quality and errors while handling the guest/staff laundry. Assist in always maintaining a clean laundry. Assist with machine cleaning prior to the end of each shift.

General requirements

Laundry operations including high-quality fabric/linen experience.

Passion and appreciation of quality luxury hotel service with exceptional communication skills.

Excellent time management and organization, highly adaptable, naturally positive.

Flexibility and capability of working under pressure.

This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.

CONTACT US

Scan or click (on mobile) the QR code to chat directly with our People and Culture team