Later Living Service Manager

Orbit Group; Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing organization in the Midlands is seeking a Service Manager to oversee a team delivering services to older and vulnerable customers. Responsibilities include managing staff performance, resolving complex issues, and fostering a positive culture. The ideal candidate has a strong background in housing service delivery and problem-solving skills. This role offers opportunities for professional growth and is suited for candidates with a driving license and own transport.

Benefits

Flexible working opportunities

Training and development programs

Inclusive benefits and well-being programs

Qualifications

• Experience or understanding of delivering housing services to older and vulnerable customers.
• Demonstrable track record of managing continuous improvement projects.
• Strong interpersonal skills - able to work effectively with internal and external teams.

Responsibilities

• Manage, motivate and support staff over a region.
• Respond and manage complex issues to ensure satisfactory outcomes.
• Work with leadership team to embed a positive culture.

Skills

Experience in delivering housing services to older customers

Strong interpersonal skills

Problem-solving experience

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

Later Living - Service Manager

Interview date - 4 th September.

We are looking for someone to oversee a team delivering housing and services to older and vulnerable customers across the Midlands. Own transport will be key to support and oversee your region. There will be some limited involvement in the out of hours rota.

You will oversee a small team of approx. 5 - 8 staff: Handy people and Relief Scheme Officers. You will need to manage and support them to ensure service delivery levels are maintained, and customer expectations are exceeded.

You will be the Designated Safeguarding Lead for the region.

What you'll achieve

• Manage, motivate and support staff over a region, ensure performance targets and budgets are met.
• Respond and manage complex issues to ensure a speedy resolution and satisfactory outcome for all.
• Work with wider leadership team to embed a positive can-do' culture.
• Work across the business to deal with queries round Service Charge, major works and repairs, providing advice and guidance to colleagues.
• Work with the Area Manager on improving best practice, embed a continuous improvement culture with all staff.
• Drive and improve customer engagement across the schemes.

What you'll bring

Essential skills

• Experience or understanding of delivering housing services to older and vulnerable customers.
• Own transport and driving licence.
• Demonstrable track record of managing continuous improvement projects.
• Background in problem solving - experience of managing complex issues to resolution.
• Strong interpersonal skills - able to work effectively with internal and external teams and engage well with all customers.

Desirable skills

• Experience of managing a remote team to deliver a great service to all customers.
• Experience of leading on a process change / improvement.
• Co-ordinating and planning team-based training.

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.