Latent Defects Claims Technician

Charles Taylor; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in insurance is seeking a Desktop Claims Handler to manage Latent Defects claims. This engaging role requires expertise in claims handling, excellent communication, and the ability to foster client relationships. Join a team that values continuous development and offers a supportive work environment, complete with engaging social activities.

Benefits

Continuous learning and development opportunities

Support for professional qualifications

Inclusive and fun work atmosphere

Social and sporting activities

Qualifications

• Experience as a Desktop Claims Handler in the insurance sector.
• Motivated self-starter who can work independently.
• Strong written and verbal communication skills.

Responsibilities

• Assist Surveyors/Loss Adjusters with technical claims handling.
• Maintain accuracy in claims system for all client requirements.
• Manage diary system and develop client relationships.

Skills

Claims Handling

Communication Skills

Self-starter

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

67b7e00235d4

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The Role

This is a desktop claims handling role. We are seeking an individual to undertake claims handling tasks on Latent Defects claims which are managed on a cradle to grave basis by our LDI Surveyors and Loss Adjusters. Training on Latent Defects Insurance will be provided.

Key Responsibilities

• To assist the Surveyor/Loss Adjuster who owns the Latent Defects claims, by undertaking technical claims handling tasks such as issuing and explaining coverage decisions, assisting policyholders with the agreed route of settlement such as arranging remedial works to covered Defects, organising payments from client fund accounts and producing simple Adjuster reports.
• Maintaining the claims system with full details of the claim to meet individual client requirements in order that all client MI and Bordereaux are accurate.
• To instruct external experts / suppliers as appropriate, such specialists to identify Cause, Solicitors for opinions on coverage subrogated recoveries, and contractors.
• To manage and maintain the diary system on every claim.
• This is a fee earning role with associated fee earning targets.
• To fully participate in the continuous improvement of the Latent Defects team and also provide assistance to other parts of the Charles Taylor as necessary.
• To assist in and develop the effective marketing of Charles Taylor adjusting including:-
• Developing working relationships with existing Clients;
• Helping to identify and plan approaches to new Clients;
• Assist others with their marketing functions;
• Assisting in the preparation and delivery of presentations to Clients
• Hosting and attending social events;

Required Skills

• An experienced Desktop Claims Handler within the insurance claims arena.
• Highly motivated, self-starter professionals with an ability to work independently.
• Good communication skills both written and verbal.

Why join Charles Taylor?

We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are very committed to ensuring our people are given continuous learning and development.As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.

Charles Taylor is a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. Quiz nights, tennis tournaments, football matches and a range of other events take place throughout the year

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor