Laser Service Engineer (Helpdesk Role - Off the Tools)

Rise Technical; Luton; Hybrid; GBP 41,000 - 48,000; Full time

Job summary

A leading company is seeking a Laser Service Engineer for a helpdesk role, transitioning from field to office work. This position offers full training, a competitive salary, and a hybrid work structure, focusing on providing technical expertise for high-profile clients across the UK.

Qualifications

• Experienced Laser Service or Maintenance Engineer.
• Qualified in Mechanical, Electrical or Optical Engineering.
• Familiar with diagnostic tools and remote support.

Responsibilities

• Provide remote technical support and fault-finding on laser machines.
• Transition from tools to office-based helpdesk role.
• Provide training and diagnostics in a hybrid working environment.

Skills

Technical Support

Fault-Finding

Diagnostics

Mechanical Systems

Electrical Systems

Optical Systems

Education

NVQ Level 3

HNC in Mechanical Engineering

Tools

PLC Logic

Ethercat

Profinet

Profibus

Siemens controls

IndraWorks systems

Job description

Laser Service Engineer (Helpdesk Role - Off the Tools, Full Training Provided)

Client:

Location:

Luton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fcfeb87e0e86

Job Views:

10

Posted:

18.07.2025

Expiry Date:

01.09.2025

Job Description:

Laser Service Engineer (Helpdesk Role - Off the Tools, Full Training Provided)
£41,000 (OTE £47k-£48k) + Overtime + Training + Excellent Company Benefits Package
Luton, Hybrid Working Available (Commutable from: Milton Keynes, Bedford, Stevenage, Welwyn Garden City, St Albans, Hemel Hempstead, Dunstable, Leighton Buzzard)

Are you a Laser Service Engineer or Maintenance Engineer with a background in mechanical, electrical or optical systems, looking to step away from the tools and move into a technical Helpdesk role with a global OEM?

This is an exciting opportunity to transition into an office-based engineering support role, offering a better work/life balance, hybrid working, and full manufacturer training. You'll still apply your technical expertise—just in a new environment where no two days are the same.

You'll be joining one of the industry's most respected manufacturers of advanced CNC laser machine tools, supporting high-profile blue-chip clients across the UK. Known for their excellent engineering culture, stability, and clear development pathways, this is a fantastic long-term move for an engineer seeking career growth away from the field.

In this role, you'll provide remote technical support and fault-finding on cutting-edge laser machines, including diagnostics across mechanical, electrical and optical systems. You'll work closely with field service teams and provide first-line support via phone and email.

This role suits a Laser Service Engineer or Maintenance Engineer, ideally with qualifications such as NVQ Level 3, HNC or equivalent in mechanical, electrical or optical engineering.

The Role:

• Transition off the tools into a Helpdesk Engineer position
• Provide remote fault-finding and technical support (product training provided)
• Office-based (hybrid working available), Mon-Fri, 39-hour week with overtime available

The Person:

• Experienced Laser Service or Maintenance Engineer
• Qualified in Mechanical, electrical or Optical Engineering (NVQ Level 3 / HNC or equivalent)
• Familiar with systems such as PLC logic, Ethercat, Profinet, ASI Bus, Profibus, Siemens controls, or IndraWorks systems.

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Created on 18/07/2025 by TN United Kingdom

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