Laser Service Engineer (Helpdesk Role - Off the Tools)

JR United Kingdom; Luton; Hybrid; GBP 41,000 - 48,000; Full time

Job summary

A leading recruitment agency is seeking a Laser Service Engineer for a technical Helpdesk role in Luton. This position offers hybrid working, competitive salary, and thorough training. Ideal candidates should have a background in Mechanical, Electrical, or Optical Engineering and be proficient in providing technical support. This role allows you to move away from fieldwork into a stable office environment with a focus on customer support.

Benefits

Overtime available

Excellent Company Benefits Package

Full training provided

Qualifications

• Experience as a Laser Service or Maintenance Engineer required.
• Qualifications in Mechanical, Electrical, or Optical Engineering are necessary.
• Familiarity with systems such as PLC logic and Ethercat is preferable.

Responsibilities

• Provide remote technical support for laser machinery.
• Conduct fault-finding across mechanical, electrical, and optical systems.
• Assist field service teams via phone and email.

Skills

Remote fault-finding

Technical support

Mechanics

Electrical systems

Optical systems

Education

NVQ Level 3

HNC in Mechanical Engineering

HNC in Electrical Engineering

HNC in Optical Engineering

Tools

PLC logic

Ethercat

Profinet

ASI Bus

Profibus

Siemens controls

IndraWorks systems

Job description

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Laser Service Engineer (Helpdesk Role - Off the Tools), luton, bedfordshire

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Client:

Rise Technical Recruitment Limited

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.08.2025

Expiry Date:

18.09.2025

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Job Description:

Laser Service Engineer (Helpdesk Role - Off the Tools, Full Training Provided)
£41,000 (OTE £47k-£48k) + Overtime + Training + Excellent Company Benefits Package
Luton, Hybrid Working Available (Commutable from: Milton Keynes, Bedford, Stevenage, Welwyn Garden City, St Albans, Hemel Hempstead, Dunstable, Leighton Buzzard)
Are you a Laser Service Engineer or Maintenance Engineer with a background in mechanical, electrical or optical systems, looking to step away from the tools and move into a technical Helpdesk role with a global OEM?
This is an exciting opportunity to transition into an office-based engineering support role, offering a better work/life balance, hybrid working, and full manufacturer training. You'll still apply your technical expertise-just in a new environment where no two days are the same.
You'll be joining one of the industry's most respected manufacturers of advanced CNC laser machine tools, supporting high-profile blue-chip clients across the UK. Known for their excellent engineering culture, stability, and clear development pathways, this is a fantastic long-term move for an engineer seeking career growth away from the field.
In this role, you'll provide remote technical support and fault-finding on cutting-edge laser machines, including diagnostics across mechanical, electrical and optical systems. You'll work closely with field service teams and provide first-line support via phone and email.
This role suits a Laser Service Engineer or Maintenance Engineer, ideally with qualifications such as NVQ Level 3, HNC or equivalent in mechanical, electrical or optical engineering.
The Role:

• Transition off the tools into a Helpdesk Engineer position
• Provide remote fault-finding and technical support (product training provided)
• Office-based (hybrid working available), Mon-Fri, 39-hour week with overtime available

The Person:

• Experienced Laser Service or Maintenance Engineer
• Qualified in Mechanical, electrical or Optical Engineering (NVQ Level 3 / HNC or equivalent)
• Familiar with systems such as PLC logic, Ethercat, Profinet, ASI Bus, Profibus, Siemens controls, or IndraWorks systems.

Please click 'Apply Now' or contact Ben Dunsford at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Reference Number: BBBH256835