Large Sites Team Leader (Ref: CRH162)

Clearsprings Group; Camden Town; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A community support organization is seeking a Team Leader to manage overspill dispersal accommodation across various regions. The role involves overseeing a team of Housing Officers, ensuring management standards, and maintaining relationships with stakeholders. Strong supervisory experience is required, along with excellent communication skills and the ability to travel across a large area. Benefits include health membership and life cover.

Benefits

Westfield Health Membership

Life Cover (2 x basic salary)

Employer pension contribution

Laptop/Phone/other equipment if required

Referral Scheme

Qualifications

• Previous people supervisory or management experience.
• Previous operational experience is desired, working alongside service users.
• Must be able to travel across a large geographical portfolio.

Responsibilities

• Plan and prioritize monthly one-to-ones and performance reviews.
• Manage personal time to meet business demands.
• Offer guidance and support to Housing Officers.
• Communicate with stakeholders and local authority staff.
• Ensure team training and development.

Skills

Supervisory or management experience

Strong communication skills

Relationship-building skills

Ability to influence and negotiate

Ability to work well under pressure

Job description

The Team Leader will be responsible for managing and overseeing the overspill dispersal accommodation (ODA) across Southwest, Southeast, London, and Wales, and a team of Housing Officers responsible for these sites. The role includes ensuring management oversight of property inspections, complaints, and the safeguarding and welfare checks of Service Users.

The Team Leader will also be responsible for managing the relationship with sub-contractors for the ODA properties and ensuring that standards are consistently met. Additionally, they will be responsible for ensuring policies and procedures are adhered to and Key Performance Indicators are met, whilst supporting the Strategic Operational Lead for the area.

The role is home-based, however, travel to the areas of responsibility will be required and will be managed and planned accordingly by the Team Leader. The Team Leader will be expected to attend meetings for their area and liaise with Home Office professionals, regional Safeguarding Officers, Local Authorities, and the police and other emergency services.

Responsibilities

• Planning and prioritizing your diary to ensure monthly one-to-ones and performance reviews are completed alongside property inspections and audits.
• Managing your own personal time to meet business demands with a team of Housing Officers located and operating across Southwest to ensure the productivity of the team.
• Offering guidance and support to your team of Housing Officers who maintain the standards of their property portfolio and support the accommodated Service Users.
• Meeting both your own Key Performance Indicators and actively supporting your team to meet their objectives and meet the requirements of the Home Office contract.
• Communicating and liaising with stakeholders and local authority staff and sub-contractors, including the Police, NHS, involved charities, and Environmental Health.
• Ensuring your team is trained and developed to support the requirements of the contract and to support the successful completion of their role.
• Planning and managing personal business objectives in line with the Statement of Requirements (SOR) set out in the Home Office contract.
• Pursuing personal development of skills and knowledge necessary for the effective performance of the role.
• Deputizing for Strategic Operational Lead at meetings when required.
• Ensuring that complaints are responded to on time.
• Working closely with the Property team with regards to procuring new properties for the area.
• Ensuring that property defects are reported and rectified in line with the contract.

Requirements

• Previous people supervisory or management experience.
• Previous operational experience is desired, working alongside service users.
• Strong communication skills, the ability to influence, persuade, and negotiate at all levels.
• Excellent relationship-building skills.
• Ability to work well under pressure.
• Must be able to travel across a large geographical portfolio on a daily, weekly, or monthly basis.

Benefits

• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
• Life Cover (2 x basic salary).
• 6-month probation period.
• Employer pension contribution (4% employer, 4% employee).
• Laptop/Phone/other equipment if required as part of job role.
• Referral Scheme.

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement: Clearsprings Group conducts robust checks on any new employee, including eligibility to work in the UK, to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement: Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people, and adults at risk, and expects all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.