Large Loss Property Claims Specialist

The National Farmers Union Mutual Insurance Society Limited; Bristol; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Large Loss Property Claims Specialist to handle high value claims. The role involves managing a diverse portfolio, collaborating with teams, and ensuring customer satisfaction. Ideal candidates should have significant experience in property claims, outstanding negotiation skills, and a commitment to continuous improvement. This position offers a competitive salary of up to £60,000 with excellent benefits, including hybrid working and an annual bonus.

Benefits

Salary up to £60,000

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Gym membership contribution

Health and wellbeing plan

Employee Volunteering

Life Assurance cover

Qualifications

• Significant experience of handling large loss property claims through to conclusion.
• Experience dealing directly with brokers and corporate clients is desirable.
• Excellent negotiation skills.

Responsibilities

• Manage a large loss portfolio, focusing on KPIs and customer outcomes.
• Collaborate with internal teams and provide technical advice.
• Conduct site visits and manage complaints effectively.

Skills

Handling large loss property claims

Negotiation skills

Portfolio management

Customer-focused mindset

Excellent communication skills

Job description

Overview

• Excellent opportunity to join an award-winning company and an outstanding team
• Further your career with responsibility for our most complex and high value property claims
• Hybrid working: 80% from home, 20% from a regional office (Bristol, York, or Stratford-upon-Avon). Monthly visits to the head office in Stratford-upon-Avon are required

About the role

This is an exciting time to join NFU Mutual as a Large Loss Property Claims Specialist. You\'ll have the opportunity to handle our most complex and high value property claims valued from £650k+ in a truly supportive team. This role offers a rewarding career path with lots of opportunity to progress your technical and leadership skills. Trusted to get on with a job where every day is different, you\'ll manage an interesting and varied large loss portfolio, you will be focussed on achieving KPIs, controlling costs, protecting our reputation, and ensuring the best possible outcomes for our customers including site visits at various stages of the claim. Driven by continuous improvement, you\'ll work closely with our regional and Large Corporate claims teams, supporting with training and coaching and assisting with technical referrals. You will also build and maintain effective relationships with our Legal Panel, Actuarial and Underwriting teams as well as Agents across the UK-wide NFU Mutual Agency network, Suppliers and Loss Adjusters. You\'ll also advise, guide and make decisions on complaints, breaches, Financial Ombudsman Service (FOS) Appeals, County Court Judgements and other technical referrals. This hybrid role offers the flexibility to work primarily from home (around 80% of the time), with the remaining 20% based in one of our regional offices in Bristol, York, or Stratford-upon-Avon. You will also be expected to visit our head office in Stratford-upon-Avon once a month.

With a track record of handling large, high value loss property claims within insurance, you mix your clear focus on customer experience with your technical knowledge to achieve results. Confidently working in a regulated environment, you\'re open to development opportunities and bring a positive, \'can-do\' approach to your role. You have excellent communication skills, both written and verbal, with the ability to forge effective working relationships with internal and external stakeholders. You are adaptable and flexible, able to navigate changing circumstances with ease. With strong judgment and confident decision-making abilities, you are able to efficiently resolve conflicts and achieve best case outcomes.

To join our team you must also have:

• Significant experience of handling large loss property claims through to conclusion
• Experience dealing directly with brokers and corporate clients (desirable)
• A strong customer-focused mindset
• Excellent negotiation skills
• A highly organised approach to portfolio management.

If you have experience providing training or coaching and mentoring others, that will only be an advantage however it is not an essential requirement for the role.

Benefits and Rewards

• Salary up to £60,000 per annum (depending on experience)
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility