Large Loss Claims Support Assistant Stratford-upon-Avon

NFU Mutual; Stratford-upon-Avon; On-site; GBP 22,000 - 26,000; Full time

Job summary

NFU Mutual is seeking a Claims Administrator to join their team in Stratford-upon-Avon. The role involves processing claims documentation, liaising with stakeholders, and ensuring excellent customer service. With a focus on administrative support, the ideal candidate will demonstrate strong organizational skills and a customer-focused mindset. Join a leading insurance provider and benefit from a supportive culture and attractive rewards.

Benefits

Annual bonus (up to 10% of salary)

Contributory pension scheme, up to 20%

25 days annual leave + bank holidays

Family Friendly policy

Access to savings at High Street brands

Health and wellbeing plan

Employee Volunteering

Life Assurance cover of 4 x salary

Employee discounts on insurance policies

Qualifications

• Experience in delivering efficient administrative support in a corporate office.
• Ability to communicate effectively with diverse stakeholders.
• Resilience and ability to perform effectively in challenging situations.

Responsibilities

• Identify, review, and update incoming claims documentation.
• Liaise with suppliers and statutory bodies to obtain necessary information.
• Process payments for claims and manage a portfolio of dormant claims.

Skills

Customer-focused mindset

Attention to detail

Time management

Organizational skills

Interpersonal skills

Job description

About the role

Our Claims teams prioritise delivering excellent service and expertise in complex cases, especially when it matters most to our customers.

In this role, you will be responsible for identifying, reviewing, and updating all incoming claims documentation to assist Large Loss Claims Specialists with prioritising their work, including setting up new claims on their behalf.

You will liaise with suppliers, experts, and statutory bodies via telephone, email, and written correspondence to obtain necessary information and reports, ensuring the delivery of objectives and first-class customer service. You will assist with higher-value claims by coordinating conference calls with Claims Investigators, instructing regulatory lawyers and medical experts, obtaining medical records, and assessing police reports to proactively support claims management.

Additionally, you will accurately process all payments for Large Loss Claims Specialists, including managing monthly debt and outstanding VAT in accordance with policies, procedures, regulatory requirements, and Service Level Agreements. You will also monitor and manage a portfolio of dormant personal injury claims through to closure, ensuring proactive file management in line with reserving and closure guidelines. Your role will support the ongoing development and improvement of processes and procedures to deliver first-class claims management.

Recruitment process: Our recruitment process consists of a few simple steps: online application, a friendly introduction call with a member of our Resourcing team, and a skills-focused in-person interview at our Stratford Upon Avon office. Interviews will be held in early June.

About you

We are seeking a professional experienced in delivering efficient administrative support in a corporate office setting. You will possess excellent interpersonal skills, enabling you to effectively communicate with a diverse range of internal and external stakeholders, both verbally and in writing.

You will demonstrate strong time management and organisational skills, effectively prioritising tasks while accommodating ad hoc urgent requests.

Additionally, we will look for you to evidence the following:

• A strong customer-focused mindset
• Excellent attention to detail
• Ability to remain resilient and perform effectively in challenging situations
• A collaborative mindset, with a strong ability to work well with the team and proactively support team members.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £26,000 depending on skill set and experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.