Large Loss Claims Handler

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Technical Claims Handler to join their Large Loss Team. This role involves managing high-value motor claims and providing expert advice on complex indemnity issues. You will be pivotal in ensuring best practices, mentoring junior colleagues, and maintaining strong relationships with business partners. If you have a strong background in personal injury claims and a passion for delivering exceptional customer service, this is an exciting opportunity to advance your career in a dynamic and supportive environment.

Qualifications

• Strong knowledge of personal injury claims and serious injury handling.
• Experience with motor indemnity issues and claims negotiation.

Responsibilities

• Manage claims caseload and control claim costs effectively.
• Ensure compliance with regulatory requirements and best practices.

Skills

Personal Injury Claims

Motor Indemnity Issues

Claims Negotiation

Customer Service Skills

Communication Skills

Time Management

Job description

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Client:

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

13dd1c28d0af

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Senior Technical Claims Handler

Role Purpose/Overview:

• Senior Technical Claims Handler working within our Large Loss Team.
• Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury with a value up to £,.
• Investigate and advise upon claims involving complex indemnity issues across private, commercial, and motor trade risks.
• Work within a team and be a central referral point for technical issues, advising on strategy, tactics, and key developments.
• Assist in targeted reviews to ensure best practices and best outcomes.

Key Responsibilities:

• Manage claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
• Control claim costs by achieving the most economical settlement, through good use of liability and quantum arguments and effective negotiation.
• Maintain good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed regularly and handled in a timely manner aligned to SLAs &/or any Court timetable.
• Attend Trials and conferences with Counsel where appropriate.
• Adhere to and engage with Reinsurers and all associated Large Loss procedures.
• Full adherence to authority limits.
• Develop and maintain effective relationships with colleagues and business partners.
• Support the development of junior colleagues by acting as a Mentor and reference point.
• Adhere to personal authority limits, referring to line manager/Large Loss Team for activity exceeding such limits.
• Ensure compliance with all regulatory requirements (including “treating customers fairly” principles).
• Respond promptly and proactively to incoming telephone calls and correspondence via telephone, e-mail, and letter.
• Maintain good file discipline and accurate reserves, together with an effective diary system which ensures cases are reviewed regularly.
• Act as a technical referral point within the team and through the business, to ensure technical queries and referrals are managed within SLA’s.
• Proactively manage personal training and development requirements.
• Adhere to Company processes regarding FCA compliance and Treating Customers Fairly where applicable.
• Ensure that GDPR, FCA, Vulnerable Customer, Consumer Duty, TCF, and other regulatory requirements are met where applicable.

Key Skills and Knowledge:

• Strong and current working knowledge of personal injury claims with handling experience in serious injury.
• Strong technical knowledge of motor indemnity issues.
• Experience managing a portfolio of serious injury claims, including claims impacted by Discount Rates, Care Claims, and other heads of claim applying to serious injury claims.
• Good knowledge of medical disciplines for investigating personal injury claims at all severity levels.
• Understanding and application of claims negotiation, liability decision making, and cost potential.
• Knowledge of current, relevant Case Law.
• Compliance with all regulatory requirements (including ‘treating customers fairly’).
• Strong customer service and communication skills.
• Ability to manage and prioritize own workloads.
• Good communication skills and ability to coach and support colleagues on technical topics.
• Willingness to develop self and acquire new skills.
• Ability to work flexibly in a proactive claims environment.