Large Loss Claims Handler

Markerstudy Group; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Royal Tunbridge Wells seeks a Senior Technical Claims Handler to manage high-value bodily injury claims. The role involves investigating complex claims, negotiating settlements, and mentoring junior staff. The ideal candidate has strong knowledge of personal injury claims, excellent communication skills, and the ability to work flexibly within a proactive claims environment.

Qualifications

• Strong knowledge of personal injury claims with experience in serious injury.
• Experience managing claims impacted by Discount Rates and Care Claims.
• Compliance with regulatory requirements including ‘treating customers fairly’.

Responsibilities

• Manage a portfolio of motor claims.
• Control claim costs via effective negotiation.
• Develop and mentor junior colleagues.
• Ensure compliance with regulatory requirements.

Skills

Personal injury claims knowledge

Technical knowledge of motor indemnity issues

Experience managing serious injury claims

Good customer service skills

Communication skills

Ability to coach and support colleagues

Ability to manage workload

Willingness to develop new skills

Flexibility in claims environment

Job description

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Client:

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

13dd1c28d0af

Job Views:

27

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Senior Technical Claims Handler

Role Purpose/Overview:

• Senior Technical Claims Handler working within our Large Loss Team.
• Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury with a value up to £,.
• Investigate and advise upon claims involving complex indemnity issues across private, commercial, and motor trade risks.
• Work within a team and be a central referral point for technical issues, advising on strategy, tactics, and key developments.
• Assist in targeted reviews to ensure best practices and outcomes.

Key Responsibilities:

• Manage claims caseload in accordance with the Group's philosophy, procedures, and service levels.
• Control claim costs by achieving economical settlements through good use of liability and quantum arguments and effective negotiation.
• Maintain good file discipline and accurate reserves, with an effective diary system to review cases regularly and handle them timely.
• Attend Trials and conferences with Counsel where appropriate.
• Adhere to and engage with Reinsurers and all associated Large Loss procedures.
• Full adherence to authority limits.
• Develop and maintain effective relationships with colleagues and business partners.
• Support the development of junior colleagues by acting as a Mentor and reference point.
• Adhere to personal authority limits, referring to line manager/Large Loss Team for authorization where activity exceeds such limits.
• Ensure compliance with all regulatory requirements including “treating customers fairly” principles.
• Respond promptly and proactively to calls and correspondence via telephone, email, and letter.
• Act as a technical referral point within the team and business to manage technical queries within SLAs.
• Manage personal training and development proactively.
• Adhere to Company processes regarding FCA compliance and Treating Customers Fairly where applicable.
• Ensure regulatory requirements such as GDPR, FCA, Vulnerable Customer, Consumer Duty, TCF are met where applicable.

Key Skills and Knowledge:

• Strong and current knowledge of personal injury claims with experience in serious injury.
• Technical knowledge of motor indemnity issues.
• Experience managing serious injury claims, including those impacted by Discount Rates, Care Claims, and other related heads of claim.
• Good knowledge of medical disciplines in investigating personal injury claims.
• Understanding and application of claims negotiation, liability decision-making, and cost potential.
• Knowledge of relevant Case Law.
• Compliance with regulatory requirements including ‘treating customers fairly’.
• Strong customer service and communication skills.
• Ability to manage and prioritize workload.
• Ability to coach and support colleagues on technical topics.
• Willingness to develop new skills.
• Flexibility to work proactively in a claims environment.