Large Loss Claims Handler

Markerstudy Group; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm is seeking a Senior Technical Claims Handler to join their Large Loss Team. The role entails managing a portfolio of high-value motor claims, advising on complex indemnity issues, and ensuring compliance with regulatory standards. The ideal candidate should possess strong negotiation skills and a proactive approach to claims management, with the ability to mentor junior team members and maintain a high standard of customer service.

Qualifications

• Strong knowledge of personal injury claims, especially serious injuries.
• Technical expertise in motor indemnity issues.
• Experience managing serious injury claims, including complex heads of claim.

Responsibilities

• Manage claims caseload according to group policies and SLAs.
• Control claim costs through effective negotiation and liability management.
• Attend trials and conferences with Counsel as needed.

Skills

Negotiation

Liability Assessment

Cost Management

Customer Service

Communication

Workload Management

Job description

Senior Technical Claims Handler

Role Purpose/Overview:

• Senior Technical Claims Handler working within our Large Loss Team.
• Proactively handle a portfolio of motor claims, primarily high-value bodily injury claims.
• Investigate and advise on claims involving complex indemnity issues across private, commercial, and motor trade risks.
• Serve as a central referral point for technical issues, advising on strategy and key developments.
• Assist in targeted reviews to ensure best practices and outcomes.

Key Responsibilities:

• Manage claims caseload according to group policies and SLAs.
• Control claim costs through effective negotiation and liability management.
• Maintain accurate reserves and file discipline, review cases regularly.
• Attend trials and conferences with Counsel as needed.
• Engage with Reinsurers and adhere to Large Loss procedures.
• Operate within authority limits and develop relationships with colleagues and partners.
• Support and mentor junior colleagues.
• Ensure regulatory compliance and prompt communication.
• Act as a technical referral point and manage training needs.
• Adhere to FCA, GDPR, and other regulatory requirements where applicable.

Key Skills and Knowledge:

• Strong knowledge of personal injury claims, especially serious injuries.
• Technical expertise in motor indemnity issues.
• Experience managing serious injury claims, including complex heads of claim.
• Understanding of medical disciplines related to personal injury.
• Skills in negotiation, liability assessment, and cost management.
• Knowledge of relevant Case Law and regulatory requirements.
• Excellent customer service, communication, and workload management skills.
• Ability to coach colleagues and develop personal skills.
• Flexible, proactive approach to claims management.