Language Manager, Quality Programs

Meta; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology company is seeking a Language Manager for Quality Programs in London. You will ensure high-quality localization efforts across markets without dedicated internals. This full-time role involves global collaboration and requires flexible hours, including evenings. Ideal candidates have a BA in relevant fields and 3+ years of experience in localization. Familiarity with CAT tools and vendor management is essential. Competitive salary and benefits offered.

Qualifications

• 3+ years of experience in localization industry as quality program manager or similar role.
• Experience working with localization vendors is required.
• Native or near-native fluency in a language other than English is preferred.

Responsibilities

• Drive high quality in localization efforts.
• Scale and manage quality management processes.
• Collaborate with global teams for effective communication.

Skills

Cross-functional collaboration

Quality management processes

Feedback collection and improvement

Training for localization vendors

Education on internationalization best practices

Education

BA or equivalent in a relevant field

Tools

CAT tools

TMS tools

CMS tools

Job description

Summary:

As Language Manager, Quality Programs, you will drive language quality for our localization efforts in markets for which we do not have internal language managers to manage the quality delivered by our localization vendors. This is a full-time position based in EMEA. As we work closely with team members in remote offices and regional stakeholders, you will be expected to work flexible hours, including evenings, to ensure effective communication and collaboration with global teams across timezones.

Required Skills:

Language Manager, Quality Programs Responsibilities:

1. Work cross-functionally to drive high quality in our localization efforts for markets for which we do not have internal language managers to manage the quality delivered by our localization vendors

2. Scale quality management processes, drive and oversee change management accordingly when rolling out new processes or implementing changes to existing ones

3. Collect feedback from internal and external stakeholders and share with external vendors, and improve these processes

4. Support continuous training programs for new and existing localization vendors

5. Help maintain and update educational materials for localization vendors

6. Educate internal stakeholders on best practices for internationalization

7. Support operational needs for vendor quality monitoring and escalations

8. This role involves regular collaboration with global teams. You will work closely with US stakeholders, which will require working evening hours several days a week to accommodate US timezones

Minimum Qualifications:

Minimum Qualifications:

1. BA or equivalent (in a relevant field such as translation, linguistics, intercultural communication etc.)

2. 3+ years of experience in the localization industry as a quality program manager, language manager, or in a similar role focused on localization quality management

3. Familiarity with CAT, TMS and CMS tools

4. Experience working with localization vendors

5. Cross-functional collaboration experience

Preferred Qualifications:

Preferred Qualifications:

1. Native or near-native fluency in a language other than English

2. Experience with practical application of AI to localization workflows

Industry: Internet