Language Experience Manager - English

Expedia Group; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading travel company seeks a Localization Experience Manager in London to drive the localization strategy for English-speaking markets. This role will focus on enhancing user experience, managing stakeholders, and improving localization quality across brands. Ideal candidates will showcase extensive localization experience and strong interpersonal skills.

Benefits

Flexible work model

Generous time-off

Parental leave

Qualifications

• Solid experience in ecommerce/media/localisation industry.
• Extensive experience in stakeholder management.
• Knowledge of translation processes and AI-powered tools.

Responsibilities

• Build and implement a localization strategy.
• Develop linguistic and cultural standards.
• Identify opportunities for improvements based on market data.

Skills

Stakeholder Management

Localization Strategy

Interpersonal Skills

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Localization Experience Manager – English

The Globalization team is key in enabling Expedia Group’s international growth by adapting EG’s products, brands and services across the world, delivering a great experience to both travellers and p ar tners alike, at scale.

We ar e currently looking for an experienced Localization Experience Manager to drive the local and regional Globalization strategy in English speaking m ar kets for E xpedia G roup ’s products and localized content. This role will be based in the London office and will work closely with the regional and global teams and stakeholders .

The focus of this role is to implement a strategic approach to language management at scale and be a trusted expert who understand s the specific needs of the t ar get m ar ket ( s ) , collaborate s wit h stakeholders and deliver s the most engaging local experience . The L ocalization Experience Manager position offers this mix in a dynamic, multi-cultural and productive environment! You will work with our internal and external teams to help all Expedia Group brands operate with a truly global approach.

In this role, you will:

• Build and implement a comprehensive l ocalization strategy, recommending course of action for internal and external teams and advocating for better local user experience.

• Develop linguistic and cultural stand ar ds and define quality expectations for all brands, experiences and languages in your scope .

• Build compelling business cases, highlighting relevance of programs and initiatives for stakeholders and p ar tner teams.

• Identify opportunities for and drive improvement s b y analysing m ar ket and language data (language consumption trends at m ar ket and brand level, internal and external quality data points e.g.) and draw ing informed conclusions.

• B uild relationships with local , regional and global stakeholders that go beyond the topic of localization quality , and help you understand the business context and deliver a better localized experience for the languages/m ar kets in your scope .

• S upport stakeholders seeking linguistic and local relevancy advice for assigned language (s) and/or m ar ket (s) and proactively seek opportunities to offer expert linguistic and cultural recommendations.

• P roactively identify opportunities to apply automation and simplification of processes ( MT and related models, GenAI -supported content generation, etc. )

• Collaborate with other Localization Experience Managers to ensure opportunities ar e assessed on a local, regional and global level.

• S upport global L ocalization Experience and Globalization initiatives ( Automated Quality Evaluation, Content Authoring, audits, competitor analyses and m ar ket deep dive s, pr ompt writing, GenAI implementations, etc. )

• Ensure the localization quality of the Expedia Group branded products in t ar get language (s) .

Experience and qualifications:

• Solid experience in the ecommerce/media/localisation industry as a localization or language manager/team leader.

• Extensive experience in stakeholder management and vendor collaboration and ar e famili ar with content production processes.

• Knowledge of translation memories and translation processes, experienced in working in a global environment and leveraging AI-powered tools and processes .

• Display strong interpersonal skills , communicate well both verbally and in writing, can create accurate and punctual reports, deliver presentations, sh ar e information and id eas .

• Ability to deliver structured, cle ar and constructive feedback. You ar e also knowledgeable about the English-speaking m ar kets (especially UK ), linguistic and cultural sensitivities and sp ecifics of different regions .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.