Landside - Sales Assistant

Funky Pigeon; Norwich; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a forward-thinking company as a Sales Assistant, where your passion for customer service will shine. In this role, you'll engage with customers, ensuring they have an exceptional in-store experience while maintaining high standards of display and merchandising. This position offers a unique opportunity to work in a dynamic environment, supporting your team and contributing to the overall success of the store. With a commitment to inclusivity and employee wellbeing, this innovative firm values your contributions and provides various rewards, including discounts and support programs. If you're ready to make a difference in every customer's journey, we want to hear from you!

Benefits

Employee Discounts

Paid Annual Leave

Pension Scheme

Employee Assistance Programme

Qualifications

• Passion for providing exceptional in-store experience.
• Confidence in team communication and achieving high standards.

Responsibilities

• Deliver exceptional customer service to all customers.
• Carry out stock replenishment and maintain store tidiness.
• Support colleagues and uphold store standards.

Skills

Customer Service

Communication

Teamwork

Adaptability

Job description

15-hour contract, with 5 set working days. Shift pattern: Monday-Thursday 14:00 - 17:00, Saturday 13:00-16:00. Must be available to cover holidays and sickness in store.

As a Sales Assistant, you’ll provide exceptional customer service and work independently or as part of a team to uphold our store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years of continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Sales Assistant entails:

• Delivering exceptional customer service to all our customers.
• Carrying out stock replenishment and ensuring all areas of the store remain tidy and inviting.
• Maintaining high standards of display and visual merchandising to help customers find what they’re looking for easily.
• Supporting colleagues and being part of a team.

What our Stores value in candidates:

• A passion for providing customers with an exceptional in-store experience.
• Confidence in communicating within the team.
• Motivation to achieve high standards and results.
• Adaptability to meet company requirements and goals.

Our Rewards:

We recognize your hard work in making WHSmith successful and keeping our customers happy. Besides salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories—whether dining out, enjoying an adventure, or attending a concert.

Our Employee Assistance Programme offers support and guidance for your wellbeing—covering physical, mental, and financial aspects.

About Us:

WHSmith has a rich heritage and is expanding, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing an excellent customer experience with the latest tech. We have partnerships with M&S and Costa Coffee, broadening our offerings across the UK. As we grow, our aim remains: to make every one of life’s journeys better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and authentic with us.