Landside - Sales Assistant

Funky Pigeon; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in retail seeks a Sales Assistant for a part-time role in Norwich. The successful candidate will provide outstanding customer service, maintain store standards, and support team efforts. Ideal for those who are motivated, adaptable, and passionate about enhancing customer experiences.

Benefits

Salary

Pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Qualifications

• Passion for providing exceptional customer experience.
• Confidence in team communication.
• Motivated to achieve high standards.

Responsibilities

• Deliver exceptional customer service.
• Carry out stock replenishment.
• Maintain high display standards.

Skills

Customer Service

Communication

Motivation

Adaptability

Job description

15-hour contract, with 5 set working days. Shift pattern is Monday-Thursday 14:00 - 17:00, Saturday 13:00-16:00. Must be available to cover holidays and sickness in-store.

As a Sales Assistant, you will provide exceptional customer service and work independently or as part of a team to maintain our store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years of continuous references – to gain an airport pass, you need to provide 5 years’ worth of employment or education references without gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Sales Assistant involves:

• Delivering exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring the store remains tidy and inviting.
• Meeting high standards of display and visual merchandising to help customers find what they need.
• Supporting colleagues and being part of a team.

What we look for:

• A passion for providing customers with an exceptional experience.
• Confidence in communicating within the team.
• Motivation to achieve high standards and results.
• Adaptability to meet company requirements and goals.

Our rewards:

We recognize your hard work with a salary, pension scheme, paid annual leave, and employee discounts. Additionally, we offer deals from retail partners, helping you save money and create memories—whether enjoying a meal, an adventure, or tickets to the latest blockbuster.

Our Employee Assistance Programme supports your wellbeing—physical, mental, or financial—at any time.

About us:

WHSmith has a rich heritage and is expanding, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leader in digital accessories, continues to grow, providing an excellent customer experience with the latest tech. We have partnerships with M&S and Costa Coffee, broadening our offerings across the UK. Our aim is to make every journey better for our customers.

WHSmith is an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.