Landside - Sales Assistant

WHSmith Careers; Belfast City District; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Salary & benefits

Pension scheme

Cycle to work

Annual leave

Employee discounts

Employee Assistance Programme

Job summary

WHSmith is hiring a Sales Assistant to deliver exceptional customer service across our store. You will work independently or with colleagues to maintain high store standards, including stock replenishment and appealing displays.

The role requires early and late shifts, a minimum of 30 hours per week across 5 days out of 7, and weekend work. Airport pass requirements and DBS checks apply to the role, with a supportive team environment for busy retail journeys.

Qualifications

• Airport pass requirements: 5 years of continuous references without gaps.
• Criminal Records Bureau Check (CRB) required.
• Photographic ID (passport or UK Driving Licence) required.

Responsibilities

• Deliver exceptional customer service to all customers.
• Carry out stock replenishment and keep store tidy and inviting.
• Meet high standards of display and visual merchandising to help customers find items easily.
• Be part of a team and support colleagues.

Skills

Customer service

Stock replenishment

Visual merchandising

Team collaboration

Job description

Minimum of 30hrs per week working any 5 out of 7 days per week. Early shifts start @ 0445 and late shifts finish @ 2030. Shifts will be a mixture of early and late shifts depending on business needs and may vary each week. This role will include weekend working.

As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check –
• Photographic ID i.e. passport or UK Driving Licence

What being a Sales Assistant is all about:

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:

• salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts
• a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
• Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.