Land Rover Service Advisor

Listers Group; Droitwich Spa; On-site; GBP 37,000; Full time

Job summary

A leading motor retailer in Droitwich Spa is seeking a Service Advisor to deliver exceptional customer service in a busy environment. Responsibilities include booking vehicle maintenance, coordinating with teams, and ensuring customer satisfaction. Previous customer service experience is essential, and training within the automotive sector will be provided. This role offers a competitive salary and various employee benefits.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Staff discount on car servicing

Discounts through Listers Benefits

In-house qualifications

Qualifications

• Experience in a customer service role focusing on satisfaction and sales.
• Ability to work in a team and deliver excellent service.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Meet customers and provide seamless service.
• Update customers on vehicle progress.
• Coordinate with departments to ensure timely vehicle readiness.

Skills

Customer service

Organizational skills

Teamwork

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Land Rover Dealership in Droitwich. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Basic salary up to £28,000 plus benefits, with a bonus OTE of £37,000.

You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure smooth workflow, exceed targets, and upsell our full range of services.

Role And Responsibilities

• Book customer vehicles for maintenance and repairs, liaising with the workshop team to schedule workload.
• Meet customers on arrival and provide seamless service from drop-off to vehicle handover.
• Update customers on vehicle progress, authorize additional work, and make follow-up calls.
• Coordinate with Workshop, Parts, and Sales departments to ensure timely vehicle readiness.

About You

• Passionate about delivering excellent customer service and building rapport with customers.
• Well-presented, with a positive attitude and desire to succeed.
• Experience in a customer service role, ideally meeting targets related to customer satisfaction and sales.
• Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Experience in motor trade, automotive, or car dealership is preferred but not required; full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Discounts on retailers, restaurants, cinemas, and holidays through Listers Benefits
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer a rewarding career in the motor trade. Apply today or join our Talent Bank for similar opportunities.