Land Operations Executive - Chester / Hybrid

Succeed Recruitment; Chester; Hybrid; GBP 23,000; Full time

Job summary

A leading online Tour Operator in Chester is seeking a Land Operations Executive to leverage exceptional customer service skills and handle in-resort queries effectively. This full-time role offers a competitive salary of £23,000, alongside benefits such as discounted holidays and a pension plan, ideal for those eager to thrive in a fast-paced travel environment.

Benefits

Discounted personal holidays

Company pension

On-site parking

Qualifications

• Experience in a fast-paced travel agency or tour operations environment.
• Ability to manage own workload efficiently to tight deadlines.
• Flexible and adaptable approach to work.

Responsibilities

• Manage and resolve customer queries, primarily land queries.
• Prioritise and action emails effectively.
• Investigate booking anomalies and irregularities.

Skills

Customer Service Experience

Excellent telephone manner

Skilful with Microsoft Office

Attention to detail

Conflict resolution

Team player

Organisational skills

Job description

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Land Operations Executive - Chester / Hybrid, Chester

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Client:

Succeed Recruitment

Location:

Chester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b2baae446f74

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Land Operations Executive - Chester / Hybrid

Salary and benefits £23,000 plus excellent benefits Contract length Permanent, Full time Locations Chester

Land Operations Executive - Chester / Hybrid

Salary and benefits £23,000 plus excellent benefits Contract length Permanent, Full time Locations Chester

We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive. Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom.

This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more!This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Please note, our client can offer hybrid working - home/office based

Role of Land Operations Executive:

Manage and resolve customer queries, primarily land queries.

Prioritise and action E-mails effectively

Action daily booking queues

Chase relevant suppliers for documentation/confirmation

Check and update documentation for specialist bookings

Effectively manage and resolve escalated issues

Crisis situations support

Fulfil any critical support as directed by Manager

Handle incoming calls from Agents regarding documentation and admin queries

Investigate booking anomalies and irregularities

Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements

Skills required for the role:

Customer Service Experience in a fast-paced travel agency or tour operations environment

Excellent telephone manner

Skilful with Microsoft Office (Word / Excel)

Great attention to detail and accuracy

Ability to organise, prioritise and manage own workload efficiently to tight deadlines

Experience in dealing with conflict resolution

Excellent team player with the ability to work independently

A flexible and adaptable approach to work

If you’re interested in learning more about this Land Operations Executive role, please contact us for a confidential chat or press the apply online button now!