Lancôme Counter Manager Boots Cardiff (37.5 Hours)

L'Oréal; Cardiff; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company in the beauty industry seeks passionate individuals to join their retail team at Lancôme in Cardiff. The role focuses on providing exceptional service, building customer relationships, and pursuing personal development through comprehensive training. Candidates should be enthusiastic about beauty, possess strong interpersonal skills, and be ready to support a sustainable future with L'Oréal.

Benefits

Competitive Salary & Commission Scheme

Access to L’Oréal Staff Shop

Allocated allowance of free products twice a year!

Days Holiday (including Bank Holidays)

Support on Mental health and financial advice

Qualifications

• Passionate about Make-up, Skincare, and Fragrance.
• Entrepreneurial spirit.
• People person, adept at building connections.

Responsibilities

• Deliver exceptional customer service and lead by example.
• Conduct skin consultations and demonstrate product knowledge.
• Achieve retail targets and contribute to team success.

Skills

Customer Service

Coaching

Empathy

Communication

Job description

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Client:

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

121255a7e471

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

"When you love your work and the people you work with, amazing things happen…"

Freedom to go beyond, that’s the beauty of L’Oréal.

Are you passionate about people and beauty? Do you love coaching people to achieve results? We are looking for you!

Bonjour! Our retail teams are the heart of our business at Lancôme, spreading its vision of French spirit and elegance while building genuine connections with customers. With an incredible heritage, Lancôme supports building a happier and more sustainable future for all.

You will be passionate about Make-up, Skincare, and Fragrance while delivering exceptional service. Even if you don’t have experience managing teams or within the beauty industry, we will give you the tools you need to succeed at Lancôme!

You are a real people person, loving meeting new people and taking them on a personal journey to make them feel amazing. Our teams are passionate about cross-category selling, sharing key benefits and features of our products, such as our Number Advanced Genifique Serum!

Meeting and greeting prospective customers in-store, having skin consultations, demonstrating empathy, and sharing expertise and product knowledge that could change their lives.

You will lead by example, proactively approaching customers in a warm and friendly manner to provide an exceptional customer experience. Sharing your knowledge and educating customers with empathy, enhancing their in-store experience with our Beauty Tech for personalized skin recommendations.

You will aim to provide exceptional service and achieve your retail targets and strategic goals.

You will possess an entrepreneurial spirit and want to contribute to your team and business by offering ideas to help strengthen them.

Your induction will include regular training with our Education Team, Area Manager, Education Mentor, and Peers. You will have access to modules across Retail Skills, Make-up, Fragrance, and Skin Care. Additionally, a full training induction will be held at our head office in Hammersmith, London.

You will be eligible to receive a Lancôme Rose of Excellence and attend the Golden Rose taskforce at Head Office.

You will attend quarterly team trainings to learn about new launches, skin application techniques, and explore new products!

The future is yours! We offer many development programs at Lancôme, supporting your progression into management roles through leadership modules.

Benefits and Rewards include:

• Competitive Salary & Commission Scheme
• Access to brands worth of products within our L’Oréal Staff Shop
• Allocated allowance of free products twice a year!
• Days Holiday (including Bank Holidays)
• Support on Mental health and financial advice

Working for L’Oréal means being part of our sustainability journey. Join us in making a positive impact and moving the world forward with beauty.

We are committed to creating a diverse, equitable, and inclusive environment where everyone’s contributions are valued. We welcome candidates from all backgrounds, experiences, and perspectives. The beauty of our differences is what enables us to go beyond. That’s the true beauty of L’Oréal.