Lambeth CAMHS Senior Administrator

South London and Maudsley NHS Foundation Trust; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking an Administrative Coordinator to support the Spring and Child and Well Being Teams. The role includes diary management, reception duties, and effective communication with parents and carers. Ideal candidates will have strong Microsoft Office skills and the ability to work collaboratively in a diverse environment. This position offers the opportunity to enhance service quality in a busy and varied administrative setting.

Qualifications

• Experience in a busy administrative environment.
• Ability to work with clinical staff and diverse families.
• Comfortable handling data and producing reports.

Responsibilities

• Coordinate information and support the CWP Teams.
• Manage diaries, appointments, and reception duties.
• Handle administrative tasks and act as the first point of contact.

Skills

Microsoft Office proficiency

Organizational skills

Communication skills

Ability to work under pressure

Job description

You will coordinate information and provide administrative support to facilitate the effective running of the Spring and Child and Well Being (CWP) Teams. This includes diary management, reception duties, and communicating with parents/carers over the telephone to address their queries effectively.

Additional responsibilities include typing up minutes and clinical notes from team meetings, booking appointments, and arranging room bookings for clinicians and consultants. The role also involves specific tasks such as waitlist management, handling subject data requests, and fulfilling Health and Safety and Fire Warden responsibilities.

This position requires someone with experience working in a busy and varied environment, comfortable working with clinical staff, children, parents, and visitors attending clinics. The successful candidate will be adaptable, proactive in initiating changes, and maintain a flexible and calm approach. They should contribute to maintaining high standards of service.

The candidate must provide comprehensive administrative support to a multidisciplinary team and act as the first point of contact for families, carers, and other service users. Sound knowledge of Microsoft Office programs, including Outlook, Word, and Excel, is essential. The role involves collating data and producing quarterly reports, requiring excellent IT and organizational skills and a willingness to learn new software and processes.

Ability to work under pressure to meet deadlines, along with a flexible, motivated attitude, is vital.

The London Borough of Lambeth has a diverse population of approximately 317,800 residents, with a rich mix of ethnic and cultural backgrounds. About 63% identify as non-White British, including 23% Black (African, Caribbean, and other Black), 22% White Other, and 6% Asian. A third of residents are non-UK born, with significant European, African, and Central/South American origins. Nearly 150 languages are spoken at home, with Portuguese, Spanish, and Somali being the most common.

Lambeth's child and youth population aged 0-20 is nearly 70,000, with over half aged 0-9 years.