Laings | Sales Consultant

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives und wachstumsorientiertes Unternehmen sucht leidenschaftliche Kundenservice-Profis, die in einer unterstützenden und positiven Kultur gedeihen möchten. In dieser Rolle als In-store Luxury Sales Consultant in Cardiff werden Sie die Möglichkeit haben, mit einer exquisiten Kollektion von feinem Schmuck und Luxusuhren zu arbeiten. Sie werden geschätzt, wenn Sie Kunden helfen, informierte Entscheidungen zu treffen und ihnen ein unvergessliches Einkaufserlebnis bieten. Das Unternehmen fördert eine positive Arbeitsumgebung, in der Ihre Entwicklung und Ihr Erfolg im Mittelpunkt stehen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabatte

Wettbewerbsfähiges Gehalt

Teambonusstruktur

Flexible Vorteile

Anerkennungsprämien

Qualifications

• Positive Einstellung und Leidenschaft für feinen Schmuck und Luxusuhren.
• Fähigkeit, Vertrauen und Rapport mit Kunden aufzubauen.

Responsibilities

• Engagieren Sie sich mit unseren geschätzten Kunden und bieten Sie ihnen das Wissen, um informierte Käufe zu tätigen.
• Streben Sie danach, die höchste Kundenzufriedenheit zu gewährleisten.

Skills

Kundenservice

Verkaufskompetenz

Produktkenntnis

Kommunikationsfähigkeiten

Job description

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Experience the difference with , our brand is synonymous with exquisite craftsmanship, quality and innovation. Our growth-orientated business has undertaken extensive investment creating new elegantly designed, immersive Showrooms across the UK, spectacularly showcasing our carefully considered curated fine jewellery and luxury timepiece collections. All made possible by the memorable experiences created, bespoke consultations conveyed, and exceptional customer service provided by every valued Laings colleague.

We invite customer service professionals to join our innovative and progressive teams. With our focus on upholding a positive and supportive culture, we will help and guide you to reach your potential and empower you to perform at your best. Values-based leadership is fostered across all our departments, along with tailored training and development provided to progress your career.

About You:

Whilst experience in fine jewellery or luxury timepieces to join our teams is not a requirement, an enthusiasm for our products is highly advantageous and your professionalism in delivering high-end client journeys is essential. We value warm, engaging personalities and individuals looking to develop and succeed within one of the most desirable family-owned brands in the UK. If you thrive in customer facing environments, enjoy helping customers we can offer you an ideal career pathway.

Our Cardiff based, In-store Luxury Sales Consultants assist 5 days out of 7, 38.75 hours per week.

What awaits you?

• Engage with our esteemed customers, providing them with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
• Strive to ensure our customers receive the highest level of customer service satisfaction.
• Develop in-depth knowledge of our products, the brand and convey this with pride and enthusiasm.
• Attract new customers by responding to inbound lead enquiries, to qualify the jewellery needs of prospective customers.
• Aim to achieve team sales targets in line with store figures, being ever mindful of personal objectives.
• Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
• Maintain excellent presentation of our collections and showroom.
• Follow up with customers following their purchase for after-care queries or concerns.
• Ensure personal responsibility for stock handling and product counts.

Attributes and Experience

A positive nature and passion for fine jewellery and luxury watches.

Entrepreneurial spirit with a drive to create business opportunities.

An ability to quickly build trust and rapport with clients and our Laings team colleagues.

A strong customer focus and attention to detail.

Ability to maintain excellent standards of personal presentation and in-store behaviour appropriate to our Laings way of working values.

Able to work both as part of a team and by using your own initiative.

Why join us at Laings?

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us and shine as we go forward, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.