Ladies Divisional Manager, Harrods London

Kurt Geiger; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Kurt Geiger seeks a Ladies Divisional Manager for their Harrods London outlet. This role focuses on leading sales, enhancing customer service, and managing a team in a fast-paced environment. Ideal candidates have a background in fashion and a passion for customer engagement.

Benefits

Competitive basic salary

Generous bonus structure

Uniform allowances

Enviable discounts

Qualifications

• Previous experience in high turnover, fast paced store/concession management role.
• Background with a fashion-forward footwear or accessory brand, luxury experience preferred.

Responsibilities

• Deliver budgeted sales and create a customer-centric culture.
• Recruit and develop team members to perform to their best ability.

Skills

Customer service ambassador

Team management

Job description

Ladies Divisional Manager, Harrods London

Ladies Divisional Manager, Harrods London

1 day ago Be among the first 25 applicants

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

The Divisional Manager will report into the General Manager

Responsibilities

SALES

• Deliver budgeted sales
• Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders
• Understands the importance of Host Store and other concession relationships which is constantly maintained
• Take initiative and ownership to act instinctively to improve the business
• To invest time to review your brand performance to enhance your commercial decisions
• Contribute towards the development of the department in line with consumer demands and business opportunities
• Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours
• Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to
  
  

SERVICE

• Create a customer-centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones
• Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard
• Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed
  
  

PEOPLE

• Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy
• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees
• Invest time in the development of your management team so that they are able to perform to their best ability
• Have positive relationships with co-workers and Group General Manager
• Create a positive and togetherness across all areas of the floor by championing this daily
• Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership
  
  

OPERATIONS

• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees
• Take ownership of the daily hygiene ceremony and that it is being carried out
• Ensure the opening and closing standards are completed daily
• A full understanding of the operations and back of house standards (including stock room)
  
  

KPIs

• Meet sales in line with company target
• Achieve host store and company sales and productivity target
• Achieve retention and labour turnover target
• Contribute to achieve payroll target
• Audit at +/- 0.3% or below
• Meet event targets (% sales revenue)
• Meet and exceed the 10% target or above for client book sales
  
  
  

Requirements

• Previous experience in high turnover, fast paced store/concession management role
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
• A customer service ambassador
• Proven ability to drive a large team
• Representative of our luxury/fashion forward brand in every way
  
  
  

Benefits

• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts
  
  
  

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Kurt Geiger by 2x

Get notified about new Division Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

General Manager – The Hoxton, European Opportunities

London, England, United Kingdom 2 months ago

Romford, England, United Kingdom 8 hours ago

Hammersmith, England, United Kingdom 2 days ago

Greater London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

City Of Westminster, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

Regional Manager in Europe and UK market

Branch Manager, Steve Madden, Westfield White City

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 16 hours ago

London, England, United Kingdom 2 weeks ago

General Manager : Award:Winning Food Pub with Rooms : Relocate to Norfolk : A GBP 60,000

Greater London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.