Laboratory Asset Manager (Oxfordshire)

TN United Kingdom; Abingdon; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Laboratory Asset Manager to oversee site operations in Abingdon. This role involves maintaining professional relationships with clients, ensuring compliance with asset management regulations, and supporting continuous improvement initiatives. Ideal candidates will possess a relevant science degree and experience in customer-facing roles, demonstrating strong communication and problem-solving skills. Join a forward-thinking company that offers competitive benefits, including a bonus plan and private health insurance, while working in a dynamic laboratory environment.

Benefits

Competitive Salary

Bonus Plan

Life Assurance

Pension

25 Days Holiday

Private Health Insurance

Qualifications

• Strong preference for a relevant science degree or equivalent experience.
• Experience with lab equipment and customer-facing roles is advantageous.

Responsibilities

• Conduct site operations in accordance with program contract terms.
• Support account strategy to achieve revenue and growth goals.
• Ensure compliance with regulatory guidelines related to asset management.

Skills

Communication Skills

Problem-Solving Skills

Time Management

Customer Relationship Management

Education

Relevant Science Degree

Tools

CMMS Systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Social network you want to login/join with:

Laboratory Asset Manager (Oxfordshire), Abingdon

Client:

Thermo Fisher Scientific

Location:

Abingdon, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

1c44c131bea6

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

• Conduct site operations in accordance with terms and conditions of program contract and Statement of Work
• Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
• Develop and maintain positive and professional working relationships with clients, service vendors, and strive for customer satisfaction and loyalty.
• Support the development of quarterly business reviews and participate in meetings as required.
• Assist in data collection and analysis of customer metrics including financials, compliance, growth, and profitability.
• Support action plans and tracking mechanisms to drive continuous improvement.
• Ensure compliance with all regulatory guidelines related to asset management and services, including inventory management through provided tools.
• Responsible for accurate data input into the Resource Center database, including service requests, work orders, and purchase orders.
• Monitor and support service activities and address customer concerns regarding timeliness, accuracy, and quality.
• Interact with customers and vendors to schedule site service visits.
• Escort engineers into laboratories, ensuring smooth integration into their work environment.
• Review field service reports and invoices for accuracy, technical procedures, and completeness.
• Update the CMMS with current information on onsite assets and service activities.
• Support problem resolution and address customer concerns as needed.
• Assist with resolving service or billing issues, including questions or credits, and promote alternate service providers when appropriate.
• Adhere to all security and safety procedures of Thermo Fisher and the customer.

Minimum Requirements/Qualifications:

• Relevant science degree or equivalent experience strongly preferred.
• Experience working with lab equipment is a plus.
• Previous experience as an account manager, asset manager, lab manager, maintenance manager, or lab equipment specialist.
• Familiarity with CMMS systems and proficiency in related software for data management.
• Experience in customer-facing roles is advantageous.
• Ability to build strong, professional relationships with clients.
• Effective written and verbal communication skills for interacting with engineers, suppliers, and internal teams.
• Ability to work independently and proactively resolve customer issues.
• Excellent time management skills and ability to prioritize tasks.
• Strong problem-solving skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Working Conditions:

• May involve passing through areas with chemical allergens such as penicillin or tetracycline.
• Personal protective equipment such as lab coats, coveralls, hoods, masks, hairnets, and gloves may be required.
• Some areas may require steel-toe shoes, hard hats, and safety glasses.

Benefits:

In addition to a competitive salary, we offer a bonus plan, life assurance, pension, 25 days holiday plus bank holidays, private health insurance, and more benefits tailored to your needs.