Lab Product Owner - PEC Platform

Lloyds Banking Group; London; Hybrid; GBP 105,000; Full time

Job summary

A leading company is seeking a Lab Product Owner for their PEC Platform to enhance customer experiences through innovative content systems. This role involves strategic leadership, collaboration across teams, and a focus on delivering personalized communications. Join a dynamic team committed to transforming the financial services landscape with cutting-edge technology and a customer-first approach.

Benefits

Up to 15% pension contribution

Annual bonus based on group performance

Share schemes including free shares

Flexible benefits such as discounted shopping

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Proven experience as a Product Owner in marketing/content domains.
• Strong leadership and mentoring skills.
• Robust understanding of content & marketing landscape.

Responsibilities

• Lead the Marketing & Experience Systems Lab.
• Define a customer-centric product vision & strategy.
• Transform content supply chain into an intelligent ecosystem.

Skills

Leadership

Analytical Skills

Creative Thinking

Tools

Adobe AEM

Adobe Workfront

Figma

Job description

End Date: Friday 30 May 2025

Salary Range: £101,932 - £119,920

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary:

Job Title: Lab Product Owner - PEC Platform

Salary: £104,992 - £146,650 per annum (dependant on location) plus benefits

Location: Bristol or London

Hours: Full time

Working Pattern: Hybrid, 40% (or two days) in an office

About this opportunity: We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We focus on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you!

The Personalised Experiences and Communications (PEC) platform is at the forefront of transforming customer experiences, delivering tailored interactions and communications across digital and physical touchpoints. Leveraging AI, analytics, and customer insights, we aim to ensure every customer message and experience is personalized, relevant, and seamless.

We’re seeking a visionary and experienced Product Owner with a strong background in Martech & content ecosystems to lead our new lab, focusing on establishing connected content systems that reflect our brands consistently across all channels. Your role, alongside the Lab Engineering Lead, is to place the customer at the center of our operations, driving innovation within our content and marketing functions.

In this role, you’ll:

• Lead the Marketing & Experience Systems Lab with the Lab Engineering lead, adopting a two-in-a-box leadership model.
• Define a customer-centric product vision & strategy for our marketing and experience systems to enhance experience-led brands through a connected, multi-channel content ecosystem.
• Transform our content supply chain into an intelligent, AI-powered, automated content ecosystem that meets regulatory, ethical, and brand standards, evolving based on engagement and insights.
• Support delivery of lab and platform OKRs with product performance metrics and benefits realization data.
• Foster a collaborative culture, empowering teams with full ownership of outcomes, encouraging innovation, and minimizing risk.
• Develop and communicate the product roadmap, managing product governance to meet internal and customer needs.
• Build strong relationships across the Group to understand diverse marketing and content needs, delivering customer value and evolving the product offering.

About us: Like modern Britain, we’re evolving. We’re investing billions in our people, data, and tech to meet the needs of our 26 million customers. Join us on our journey and grow with purpose.

About you:

• Proven experience as a Product Owner, ideally in marketing/content domains, with a track record of improving customer experience and efficiency.
• Robust understanding of content & marketing landscape, trends, and user needs to craft strategic directions and identify opportunities for seamless, omnichannel experiences.
• Strong leadership, management, and mentoring skills to inspire and empower teams.
• Experience with content management tools like Adobe AEM, Adobe Workfront, and Figma.
• Strategic vision and tenacity to own product strategy and foster a culture of continuous improvement.
• Strong analytical skills to develop compelling value narratives based on various inputs.
• Creative thinking to develop engaging stories for target audiences.
• Experience adding value in diverse environments, applying knowledge of business and marketplace.
• Ability to build relationships with senior leaders and secure buy-in for new initiatives.

About working for us: We’re committed to inclusion, diversity, and creating a workplace where everyone belongs. We welcome applications from under-represented groups, are disability confident, and offer reasonable adjustments during recruitment.

Benefits include:

• Up to 15% pension contribution
• Annual bonus based on group performance
• Share schemes including free shares
• Flexible benefits such as discounted shopping
• 30 days’ holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

Join us to do meaningful work that makes a difference to millions of people.

At Lloyds Banking Group, our purpose is to help Britain prosper. We aim to shape the future of financial services, offering opportunities to learn, grow, and develop.

We prioritize data safety and confidentiality, only requesting sensitive information during formal interviews or post-offer background checks, with clear explanations provided.

We are building an inclusive, values-led culture, reflecting the diversity of our customers and communities, and providing equal opportunities for all.