L3 Technical Support Engineer

Luxoft; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology consulting firm in the United Kingdom is looking for an IT Specialist to work on incident management for an enterprise system. The role involves resolving production incidents, performing root cause analysis, and collaborating with technical teams. Candidates should have over 4 years of experience with tools like Jenkins, Teamcity, and Ansible, as well as practical knowledge of SQL and Shell scripting. The working methodology is Agile, and the role offers opportunities to work with a global team.

Qualifications

• 4+ years of experience in IT systems required.
• Basic knowledge of Incident Processing and User Queries.
• Proficient in Defect Tracking and Issue Reproducing.

Responsibilities

• Process and resolve production incidents and user queries.
• Conduct root cause analysis using specifications and log outputs.
• Communicate with technical teams and clients for issue resolution.

Skills

Experience with Jenkins

Experience with Teamcity

SQL skills

Shell scripting

Git experience

Experience with Ansible

Tools

Jenkins

Teamcity

Ansible

Job description

Project description

Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope. Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, and JMS.Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.The virtual team is spread throughout Singapore, India, Kyiv, London, and New York.

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

SKILLS

Must have

• Overall, the role requires 4+ years of experience and basic knowledge of IT systems.- Experience with Jenkins, Teamcity, SQL, Shell, Git- Experience with Ansible

Nice to have

- Pega, Kubernetes, Docker, ITIL- Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML