L3 IT Technician Apprenticeship

David Allen; Carlisle; On-site; GBP 18,000 - 22,000; Full time

Job summary

A reputable IT solutions provider in Carlisle is seeking an IT Technician Apprentice to support client IT systems both remotely and on-site. This role involves delivering exceptional customer service while gaining hands-on experience in diagnosing issues and configuring systems. The successful candidate will work towards an Information Communication Technician apprenticeship and will be part of a supportive team with opportunities for growth.

Benefits

Flexible working

Free financial advice

Opportunities for growth and development

Qualifications

• Must be able to support IT systems for clients both on-site and remotely.
• Should manage time effectively to meet targets and client queries.
• Experience in diagnosing IT issues and configuring systems is essential.

Responsibilities

• Support clients’ IT systems both remotely and on-site.
• Ensure efficient and effective IT operations.
• Deliver exceptional customer service.

Skills

Customer service

Time management

Problem-solving

IT security knowledge

Technical skills

Education

Information Communication Technician apprenticeship

Job description

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Client:

David Allen

Location:

Carlisle, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b7326bc50e68

Job Views:

9

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Join #TeamDA as a IT Technician Apprentice

Having an efficient and effective IT operation is integral for the success of most modern businesses. However, resourcing a complete in-house IT department is not a viable solution for many organisations. At David Allen IT solutions, we are committed to helping businesses reach their goals by providing them with a client-based comprehensive IT support service that uses best-in-class technology. We are currently recruiting an IT Technician Apprentice to join our growing organisation.

Aims and purpose of the job

As an apprentice with David Allen IT Solutions, your role will involve supporting our clients both remotely and on-site using our Remote Monitoring and Management (RRM) technologies. You will ensure the efficiency and effectiveness of IT systems, striving to minimise downtime and maximise operational time for our clients. Delivering exceptional customer service will be at the heart of your work, ensuring that all tasks are completed accurately and efficiently.

About the Apprenticeship

Throughout your apprenticeship, you will play a key role in supporting our clients’ IT systems, both remotely and on-site, gaining real-world experience with a wide range of technologies. You will be responsible for completing your work to the highest standards, managing your time effectively to meet targets, and providing timely responses to client queries. As part of your learning journey, you’ll gain hands-on experience diagnosing issues, installing and configuring systems, and applying IT security measures. Alongside practical tasks, you’ll be studying towards your Information Communication Technician apprenticeship, and with our support, you’ll have the opportunity to become part of the RITTech register of IT professionals.

Scroll down to read the full job description and person specification.

About David Allen

Established in 1997 and with a team of over 150 dedicated professionals working from our offices based in Carlisle, Dalston, Dumfries, Penrith and Workington. We provide our clients in Cumbria, South West Scotland and further afield, with a full business support package to ensure they can develop and succeed. Our services include specialisms in Accountancy, Tax, Financial Services, Agriculture, IT solutions, Debt Recovery, Payroll, Wills and Probate.

From the very beginning, David Allen have been committed to great client care – blending the traditional values of business with the enthusiastic hands on attitude of a modern team of professionals.

In return for dedication and hard work we offer the following company benefits

Working for #TeamDA also brings with it lots of perks, from flexible working to help you manage your other priorities, to free financial advice and a great salary and package, as well as lots of opportunities to grow, develop and progress.

How to apply

Applying for our apprenticeship programme is easy, please review the job description and person specification attached to understand our role and what we are looking for. To apply, please submit your CV along with a summary of why you are suitable for the role in your cover letter and email

Remember to include why you want to join our team at David Allen.

The closing date for this vacancy is 10am on Tuesday 12 August 2025.

We reserve the right to close this vacancy early, dependent on interest.