L2 Support Engineer- Nottingham

NexGen Cloud; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

NexGen Cloud seeks an L2 Support Engineer in Nottingham to provide technical support on API integrations and GPU technologies. The role requires 2-3 years of experience, a customer-focused attitude, and a drive to contribute to cutting-edge cloud solutions in a dynamic team environment.

Benefits

Competitive salary

Collaborative work environment

Exposure to cutting-edge technologies

Qualifications

• 2-3 years experience in technical support roles.
• Strong familiarity with API usage and GPU technologies.
• Exceptional customer service attitude and communication skills.

Responsibilities

• Provide comprehensive support for API integrations and troubleshooting.
• Utilize GPU knowledge for optimal customer performance.
• Create documentation and conduct customer training.

Skills

API Knowledge

GPU Expertise

Customer Service Skills

Job description

Join to apply for the L2 Support Engineer- Nottingham role at NexGen Cloud

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Join to apply for the L2 Support Engineer- Nottingham role at NexGen Cloud

NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO.

We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure and affordable solutions.

At the company's heart stands a group of very talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world.

Position Summary:

We are seeking a skilled Technical Support Engineer with a solid background in customer service, a deep understanding of API usage and proficiency in GPU technology. The ideal candidate should possess a minimum of 2-3 years of experience in technical support roles, coupled with a strong inclination towards virtualization, and an enthusiasm for the AI/ML landscape.

Key Responsibilities:

• API Expertise: Provide comprehensive technical support to customers regarding API integrations, troubleshooting, and optimization.
• GPU Proficiency: Utilize in-depth knowledge of GPU technologies to assist customers in leveraging hardware for optimal performance.
• Customer Service: Offer timely and effective support through various channels (email, phone, chat) while maintaining a high level of professionalism and empathy.
• Issue Resolution: Diagnose and resolve technical issues, collaborating with cross-functional teams if necessary to ensure swift problem resolution.
• Documentation: Create and update support documentation, FAQs, and knowledge base articles for both internal and external use.
• Training and Guidance: Conduct training sessions and provide guidance to customers on best practices for API utilization and GPU performance optimization.
• Stay Updated: Keep abreast of industry trends, emerging technologies, and advancements in AI/ML, sharing insights within the team and with customers where applicable.
  
  

Qualifications and Skills:

• Experience: 2-3 years of demonstrated experience in technical support roles, particularly in API utilization and GPU technologies.
• API Knowledge: Profound understanding of API usage, integration, troubleshooting, and optimization.
• GPU Expertise: Strong familiarity with GPU technologies, their functionalities, and troubleshooting methodologies.
• Customer Service Skills: Exceptional customer service attitude with excellent communication and problem-solving abilities.
• Comprehensive Language skills both written and orally in English.
  
  

Good to have:

• Kubernetes: Familiarity with Kubernetes and its applications in modern software development.
• Virtualization: Understanding of virtualization technologies and their impact on hardware performance
• AI/ML Interest: An enthusiastic interest in AI/ML technologies, showcasing a willingness to learn and adapt to evolving landscapes
• Secondary languages are a benefit but not essential.
  
  

What We Offer:

• Competitive salary
• Opportunity to work with a diverse team of talented professionals who are passionate about technology and innovation.
• A collaborative and supportive work environment that encourages professional growth and development.
• Exposure to cutting-edge technologies and the opportunity to make a significant impact on the future of cloud computing.
  
  

We encourage applications from candidates of all backgrounds and experiences. Our commitment to diversity and inclusion drives our success as a company and reflects our dedication to fostering a diverse and innovative workforce.

Join our team and become a part of the NexGen Cloud Team, where innovation, collaboration, and growth are at the heart of everything we do. If you are a passionate, talented, and motivated individual looking to make a difference, apply now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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