L2 Support Engineer

NCR Corporation; Bath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of digital commerce solutions seeks a Level 2 Support Engineer in Bath, England. The successful candidate will work in a shift-based environment, providing critical IT support and monitoring services, while gaining exposure to innovative store infrastructure software in a role focused on customer satisfaction and technical excellence.

Qualifications

• Minimum of 1 year of experience in an IT operational support role.
• Solid understanding of internet technologies—Routing/Switching, DNS, DHCP.
• Experience in a customer-facing technical role is essential.

Responsibilities

• Provide technical IT support to diverse clients.
• Monitor live SDS software and infrastructure.
• Assist in deploying SDS software to customers.

Skills

Linux

Technical Support

Problem Solving

Communication

Tools

CheckMK

Apache

CouchDB

Windows operating systems

Shell scripting

Job description

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NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries worldwide. For nearly 140 years, we have been the global leader in consumer transaction technologies, transforming everyday consumer interactions into meaningful moments. Today, NCR VOYIX enhances store, restaurant, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

We are not only market leaders in our segments and technology but also create exceptional consumer experiences in partnership with top retailers, restaurants, and financial institutions. Our expertise, R&D capabilities, and unique platform help our clients navigate, simplify, and operate their technology systems.

Our customers are central to everything we do. Our mission is to enable stores, restaurants, and financial institutions to surpass their goals—from customer satisfaction and revenue growth to operational excellence, cost reduction, and profit increase. Our solutions empower our clients to succeed in today’s competitive environment.

NCR VOYIX’s innovative, industry-leading technology touches all aspects of business across various industries. We have earned the trust of large and small businesses worldwide—from renowned global brands to local favorites.

GRADE: 9

LOCATION: Bath, GBR

Due to our ongoing growth, we seek exceptional Level 2 Support Engineers with strong Linux skills to join our technical operations team in Bath.

You will work in a shift team responsible for 24/7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software, which is gaining significant traction with retailers globally.

This is a shift-based role, following a “4 on 4 off” pattern.

Responsibilities and Duties:

• Responding to emails, calls, and online chats in a positive and friendly manner.
• Documenting customer problems and identifying trend patterns.
• Providing technical IT support to our diverse client base.
• Monitoring live SDS software and infrastructure, troubleshooting issues, and escalating to the Zynstra Operations Team.
• Managing Windows and Linux server operating systems.
• Assisting partners and customers with deploying SDS software.
• Patching and updating operating systems and SDS software on SDS Appliances.
• Performing scheduled IT maintenance tasks.
• Promoting and supporting new products and technologies.
• Managing company desktop and laptops.
• Onboarding new employees: setting up laptops, creating accounts, and orienting new users.
• Maintaining up-to-date knowledge of our products, technologies, and competitors.
• Ensuring high customer satisfaction ratings that meet company standards.

Knowledge, Skills, and Experience:

• Minimum of 1 year of experience in an IT operational support role working with Linux.
• Solid understanding of core internet technologies—Routing/Switching, DNS, DHCP, firewalls.
• Experience in a customer-facing technical role with strong technical aptitude, excellent communication skills, and effective interpersonal skills.
• Strong analytical and problem-solving skills.
• Willingness to learn and apply new technologies.

Desirable experience with these technologies:

• CheckMK
• Apache
• CouchDB
• Windows operating systems
• Resilient and redundant file systems (preferably ZFS and DRBD, or advanced knowledge of btrfs, LVM, RAID, CEPH, clustering solutions)
• Shell scripting (BASH, Python, Perl, Ruby, PowerShell, etc.)

Offers of employment are conditional upon passing screening criteria relevant to the role.