L2 Desktop Support Engineer UK

Excis Compliance ltd; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global IT support company as an L2 Desktop Support Technician in Milton Keynes. Work in a collaborative environment, providing vital onsite and remote support for diverse technology needs, ensuring customer satisfaction and operational success. Ideal for candidates with 3-5 years of IT support experience, looking to grow their careers.

Benefits

Competitive compensation

Professional growth opportunities

Continuous learning

Dynamic teamwork environment

Qualifications

• 3-5 years IT support experience with Windows 10, macOS, and Microsoft Office.
• Experience supporting printers and AV systems.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes, warranty repairs, and asset management.
• Coordinate equipment shipments and ensure timely resolution of service requests.

Skills

Customer service

Communication

Organization

Multitasking

Analytical skills

Education

CompTIA A+

Microsoft MCSA

ITIL

Tools

ITSM tools

Job description

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Client:

Excis Compliance ltd

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1fe04790e6d7

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Job Description
WE’RE HIRING A L2 DESKTOP SUPPORT TECHNICIAN AT MILTON KEYNES, UNITED KINGDOM!
Excis is a global IT support leader globally, driven by innovation and collaboration.
We’re looking for a proactive Desktop Support Technician to manage hardware,
software, and IT assets across multiple locations. Join us for a rewarding career in a
supportive, family-like environment where you’ll look forward to coming to work every
day.
∙Client in 190+ countries
∙6000+ Engineers
∙200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual
achievements fuel team success. From solving complex IT challenges to celebrating
wins together, we put our people first.
Start your journey with Excis and grow with us! What you'll do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
  
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
  
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

Requirements

What you need:

• 3–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
  
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
  
• Excellent customer service, communication, organization, multitasking, and documentation skills.
  
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
  

Benefits

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth, continuous
learning, and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader that values innovation
and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in
Milton Keynes, United Kingdom and be at the forefront of IT support excellence!

Requirements
Requirements: 3–5 years of experience in desktop support or similar IT support roles. Proficiency in Windows 10/11, Office 365, Active Directory, and basic networking. Experience with ticketing systems and ITSM tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and manage multiple priorities. Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a plus.

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Created on 25/06/2025 by TN United Kingdom