L2 Desktop Support Engineer UK

Excis Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global IT support leader is hiring a Lead Desktop Support Technician in Milton Keynes, UK. The role involves managing hardware and software support across various platforms in a supportive work environment. Ideal candidates will provide both onsite and remote assistance, ensuring smooth IT operations for executive users and managing inventory. Join a team that values innovation and collaboration.

Qualifications

• Experience in providing onsite and remote IT support.
• Ability to handle IMAC tasks for Windows and Apple devices.
• Knowledge of asset management and inventory systems.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes and warranty repairs.
• Coordinate equipment shipments and returns.

Skills

Windows support

Apple support

Troubleshooting

Inventory control

Customer service

Job description

Social network you want to login/join with:

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Client:

Excis Ltd

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ec03df56369c

Job Views:

18

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

WE’RE HIRING A LEAD DESKTOP SUPPORT TECHNICIAN AT MILTON KEYNES, UNITED KINGDOM!
Excis is a global IT support leader, driven by innovation and collaboration.
We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
∙ Client in 190+ countries
∙ 6000+ Engineers
∙ 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!

What you'll do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.