L2 Desktop Support Engineer UK

Excis Compliance ltd; Brierley Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Excis Compliance Ltd. is hiring a Desktop Support Technician in Tipton, UK. The role involves providing robust IT support, managing hardware and assets, and ensuring a high level of user satisfaction in a collaborative environment. The ideal candidate will have 3–5 years of experience and strong troubleshooting skills across various platforms, with opportunities for professional growth.

Benefits

Competitive compensation

Supportive environment for professional growth

Continuous learning opportunities

Qualifications

• 3-5 years IT support experience with Windows 10, macOS, and Office.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes and inventory control.
• Coordinate equipment shipments and ensure timely resolution of service requests.

Skills

Customer Service

Communication

Organization

Multitasking

Documentation

Networking Basics

Problem-Solving

Education

Relevant Certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL)

Tools

Ticketing Systems

Job description

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Client:

Excis Compliance ltd

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4d72bc98a9ff

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Job Description
WE’RE HIRING A L2 DESKTOP SUPPORT TECHNICIAN AT TIPTON, UNITED KINGDOM! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. ∙Client in 190+ countries ∙6000+ Engineers ∙200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!


What you'll do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
  
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
  
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
  

Requirements

What you need:

• 3–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
  
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
  
• Excellent customer service, communication, organization, multitasking, and documentation skills.
  
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
  

Benefits

Why Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Tipton, United Kingdom and be at the forefront of IT support excellence!


Requirements
3–5 years of experience in desktop support or similar IT support roles. Proficiency in Windows 10/11, Office 365, Active Directory, and basic networking. Experience with ticketing systems and ITSM tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and manage multiple priorities. Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a plus.