L2 Desktop Support

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job description

L2 Desktop Support - Manchester
ESP Global Services are currently recruiting a Specialist Engineer to join our team in Manchester.

This role will cover ESP locations across the country and will also have requirements to travel for business.

We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. As the Specialist Engineer, you will work as part of the ESP Global Services team to provide on-site support for all components of the airport passenger processing system within agreed contractual service level agreements.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

• Provide first, second and third-line support for specialist equipment across the ESP estate.
• Provide root cause analysis on repeat incidents to provide permanent fixes.
• Form part of the out of hours on-call roster for ESP engineer escalations and provide telephone support; site attendance may be required.
• Proactive Maintenance Activity & Visual checks: Carry out regular "floor-walking" and proactive line of sight checks to identify and resolve any issues associated with the specialist equipment, also discussing with the officers daily to ensure they do not have any issues.
• Provide incident management on escalations and manage incidents between VB and onsite ESP engineers to completion.
• Assist ESP office location with the management of spare stock.
• Provide on-site support and training for ESP locations.
• Analysis of fault data within the ticket processing application.
• Manage escalations to and from the customer.
• Working hours: Monday – Friday, 9am-5:30pm.

What are we looking for?

• 3-5 years' experience required in a mechanical operations/IT field engineer role.
• Good knowledge and experience in IT hardware, Microsoft Desktop software & network fundamentals.
• Strong diagnostics and troubleshooting skills.
• Self-motivated with a willingness to learn and adapt to any new change or situation.
• Excellent verbal and written communication skills.
• SC clearance will need to be obtained if not already cleared to carry out the role.
• Valid UK Passport.
• Full UK Driving Licence.
• Full Training will be provided for the successful candidate.
• Company car also included and subject to BIK.

Physical Requirements:

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers & drills).

We offer:
ESP offers a competitive basic salary + company car, 3% matching pension after probation, life assurance, and access to ongoing training and career development. Company Phone and Laptop will be provided. Full Training will be provided for the successful candidate.

About us:
ESP Global Services has been providing round-the-clock IT support worldwide since 1992, managing over 1,000 tickets daily for 200+ customers worldwide. With expert teams of on-site and visiting engineers and a multi-lingual service desk, we provide tailored solutions for industries like aviation, where speed, security, and efficiency are critical. Our global IT hardware lifecycle management, backed by ITIL-aligned and ISO-accredited standards, ensures seamless support across multiple international locations. At ESP, we are a passionate, ethical, and security-focused community, driven by a shared vision to exceed customer expectations every time.

Join a team prioritizing excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal-opportunity employer.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 18/04/2025 by TN United Kingdom