L1 Customer Service Support

TN United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a self-motivated individual with strong customer service skills to provide technical support in the heating industry. This role involves assisting distributors and installers with product installation and troubleshooting, while also managing inquiries through various channels. With comprehensive training provided, this position offers a fantastic opportunity to develop within a supportive environment. The company promotes a culture of diversity and inclusion, ensuring every employee feels valued. Join a team committed to making a positive impact in the industry.

Benefits

Competitive salary & bonus scheme

28 days annual leave plus public holidays

Holiday buy & sell program

Pension scheme

Employee share ownership program

Health & wellbeing support options

Gym Flex

Internal mobility opportunities

Mentorship and global projects

Shopping & dining discounts

Qualifications

• GCSE level and/or technical skills to at least a City & Guilds level.
• Experience within a technical or plumbing and heating background would be beneficial.

Responsibilities

• Provide technical support to distributors, installers, and end users.
• Log and record calls into Zendesk and perform back office duties.

Skills

Customer Service Skills

Technical Knowledge of Heating Industry

Intermediate PC/IT Skills

Education

GCSE Level

City & Guilds Level

Tools

Zendesk

Job description

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Mission

The ideal candidate for this role should have good customer service skills. Technical knowledge of the Heating Industry would be an advantage but training will be provided. The products being supplied are thermostats, radiator valves, and various other heating controls. You will be required to fault find and advise on the installation and commissioning of the product and related systems.

Key Responsibilities

• Provide technical support to distributors, installers, the sales team, and end users via telephone, email, Zendesk, and postal inquiries.
• Log and record calls into Zendesk.
• Triaging of calls and tickets.
• Perform back office duties such as sorting returns, raising RMAs/internal orders, and postal duties.
• Logging and basic analysis of product failures.

Skills and Qualifications

• GCSE level and/or technical skills to at least a City & Guilds level.
• Experience within a technical or plumbing and heating background would be beneficial but training will be provided.
• Intermediate PC/IT skills are required.

We require a flexible, self-motivated individual who has excellent organisational and communication abilities.

Preferred Attributes

• Previous customer service experience.

At Schneider Electric, diversity and inclusion are integral to our culture. We value and embrace diversity to foster innovation, creativity, and collaboration. We are committed to supporting individuals with disabilities through the Disability Confident Program.

What We Offer

• Competitive salary & bonus scheme.
• 28 days annual leave plus public holidays.
• Holiday buy & sell program.
• Pension scheme.
• Employee share ownership program.
• Health & wellbeing support options.
• Gym Flex.
• Internal mobility opportunities, mentorship, and global projects.
• Shopping & dining discounts.
• Learning portal and more.

Application Process

Please submit an online application to be considered. We encourage you to apply today and join us in making an impact.