L'Oréal Luxe Multi-Brand Team Leader, Boots Pontyclun (37.5 Hours)

L'Oréal; Llantrisant; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading beauty company in Llantrisant is seeking a One Luxe Store Manager to lead a team in delivering exceptional customer experiences while exceeding retail performance targets. You will be responsible for team development, sales strategies and ensuring a luxurious service environment. Candidates should have proven retail management experience, particularly in luxury settings, and strong people management skills.

Benefits

Competitive Compensation

Exclusive Product Perks

Generous Time Off

Health and Wellness Benefits

Referral Bonus Program

Sustainability Initiatives

Qualifications

• Proven experience in retail management, especially in a luxury environment.
• Ability to develop and implement retail plans to achieve targets.
• Strong communication and interpersonal skills.

Responsibilities

• Lead a team to deliver exceptional customer service across brands.
• Develop retail plans to exceed sales targets.
• Recruit and train Beauty Advisors to build a high-performing team.
• Maintain hygiene and housekeeping standards.

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

ONE LUXE TEAM LEADER

L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide.

L’Oréal is looking for a One Luxe Store Manager to lead and develop a store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in the store. The ideal candidate is an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of the store.

Key Responsibilities

• Lead a World Class Customer Experience: Deliver a world-class Luxury Service Experience by ensuring the team delivers exceptional customer service throughout all brands and touchpoints.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand's history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations, and passionately represent L'Oréal Luxe brands on internal and external social media platforms.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the store's retail targets and KPIs, driving long-term growth and profitability.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, focusing on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

People Management and Development

• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
• Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
• Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Operational Excellence

• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented and embody the Luxury retail environment, upholding the highest standards of hygiene and housekeeping.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.
• Stock & Operations: Ensure adequate stock levels are maintained and good stock in trade of top performing SKU, as well as tester & PLV management.

Deliverables/Outcomes

• Achievement of Retail Targets
• Engaged High Performance Team
• Exceptional Consumer Experience
• Development of Team

Key Skills

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Key Stakeholders

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize contributions and support well-being, including:

• Competitive Compensation
• Exclusive Product Perks
• Generous Time Off
• Health and Wellness Benefits
• Referral Bonus Program
• Sustainability Initiatives

At L’Oréal, we take pride in creating a diverse, equitable, and inclusive environment where everyone is welcome and valued. We are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition, or disability.