l'Oréal Luxe Mobile Fragrance Expert, Greater Edinburgh Area (37.5 Hours)

L'OREAL GROUP; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading beauty company in Edinburgh is seeking a Fragrance Lead to create engaging experiences and provide personalized fragrance consultations. This role is ideal for a passionate fragrance enthusiast who excels in customer relationships and drives sales excellence. Join a vibrant community dedicated to beauty and innovation with competitive benefits and rewards.

Benefits

Competitive salary and commission

Access to products from over 35 brands

30 days of holiday

Health and wellness benefits

Referral bonuses

Participation in sustainability initiatives

Qualifications

• Passion for fragrance and strong knowledge in beauty tips.
• Ability to make personal recommendations for customers.
• Social media savvy with trends in beauty and skincare.

Responsibilities

• Create and execute engaging fragrance events.
• Provide coaching to team on fragrance expertise.
• Deliver personalized consultations for customers.

Skills

Fragrance expertise

Customer relationship building

Social media engagement

Sales driven

Brand ambassador qualities

Job description

ONE LUXE FRAGRANCE LEAD/EXPERT

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey?

L'Oréal is looking for a Fragrance Lead/Expert

Who we are looking for:

• A Fragrance Enthusiast: You're passionate about all things Fragrance and love sharing your expertise! You're a pro at giving personalized advice and helping people find the perfect fragrance to help them feel empowered.
• A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• A Trendsetter: Being active on social media, you're always on top of the latest make-up and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve great results.
• A Brand Ambassador: You're a true believer in the L'Oréal Luxe mission and values. You're passionate about our iconic brands and eager to represent them.

What you will be doing:

Fragrance Specialist

• Creating Engaging Fragrance Experiences: Design and execute innovative, engaging fragrance events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
• Team Fragrance Leadership: Provide expert coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Personalized Fragrance Consultations: Serve as the go-to fragrance expert for customers, offering personalized recommendations to meet individual needs.

Elevating Customer Experience

• Delivering the One Luxe Experience: Consistently execute the One Luxe service model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand's heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
• Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance

• Achieving Sales Targets: Consistently meet individual and counter sales goals as set by your line manager.
• Building Client Relationships: Proactively develop authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities: Inform customers about upcoming in-store events, promotions, and brand activations.
• Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise on social media platforms, following company guidelines.

Operational Excellence

• Teamwork and Training: Participate actively in team efforts and complete all required training to stay updated on product knowledge and brand standards.
• Administrative Responsibilities: Complete daily and weekly administrative tasks accurately using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold high standards of hygiene and organization, ensuring a clean, inviting environment.

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal

Join L'Oréal Luxe and enjoy a comprehensive rewards package:

• Competitive salary and commission scheme.
• Access to products from over 35 brands at our staff shop.
• 30 days of holiday, including bank holidays.
• Health and wellness benefits, including dental insurance and mental health support.
• Referral bonuses for recommending new team members.
• Participation in sustainability initiatives through L'Oréal for the Future.

We are committed to diversity, equity, and inclusion, welcoming everyone regardless of background or identity. We value the contributions of all individuals and believe in creating an inclusive environment where everyone can thrive.