L'Oreal Designer Fragrances Fragrance Expert Harrods London (37.5 Hours) (FTC until 28/12/2024)

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L'Oreal Designer Fragrances Fragrance Expert Harrods London (37.5 Hours) (FTC until 28/12/2024), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

24ee69d84bea

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

As a Fragrance Expert, you will have a true passion for fragrance and be able to talk confidently about the products on offer, providing luxury customer service. You’ll be target-driven, skilled in traffic stopping, and storytelling to enhance fragrance sales.

Master Category Knowledge

• Have a full understanding of all fragrance products and update the team’s product knowledge where necessary.
• Attend, engage, and participate in all brand training, and implement afterwards.
• Monitor Icon products daily.
• Be aware of competitors’ products and activity, communicating relevant information to line manager.
• Have detailed knowledge and awareness of the fragrance market.
• Promote brand expertise in fragrance.

Execute Business & Operations

• Complete all personal paperwork accurately, legibly, and on time.
• Be aware of account and personal targets and KPIs.
• Monitor stock levels, following retailer guidelines, raising issues to line manager.
• Offer creative ideas for new business, focusing on product launches and anniversaries.
• Abide by boutique rules and regulations.
• Deliver luxury service at all times, inviting customers back for future appointments.
• Generate retail sales through in-store events, focusing on fragrance.
• Make personalized product and sample recommendations.
• Focus on cross-selling and recruiting new customers.
• Use confident communication and presentation skills with customers.
• Maximize sales during busy periods by traffic stopping.
• Develop the fragrance business to increase market share and brand ranking.
• Show passion for people and products.
• Follow grooming guidelines to promote brand image.
• Maintain a clean, hygienic work area, adhering to hygiene rules.
• Ensure communication standards are met.
• Provide high-level customer service, completing all transaction steps.

Leadership

• Foster team spirit.
• Coach peers when appropriate.
• Lead by example.
• Share knowledge and experience.
• Work effectively with colleagues in boutique and head office.

At L’Oréal, we pride ourselves on creating a diverse, equitable, and inclusive environment. We are committed to inclusive employment practices regardless of race, religion, gender identity, sexual orientation, or other protected statuses. We value different backgrounds, experiences, personalities, and perspectives, which fuels our innovation and success.