L&D Facilitator

Dixons Carphone; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology retailer in Birmingham seeks a Learning Facilitator to drive engaging training experiences for new colleagues. This role involves facilitating both virtual and in-person inductions, supporting employee development, and maintaining high training standards. The ideal candidate will have strong communication skills and a background in facilitating learning environments. This position requires flexibility to travel within the UK and may include weekend work.

Benefits

Company Pension Scheme

Discretionary/Performance based bonus

Private Health Insurance

Colleague Discounts

Qualifications

• Experience of virtual and classroom facilitation.
• Knows and demonstrates the differences between training, facilitation and coaching.
• Experience in the design, delivery, and evaluation of learning programmes.

Responsibilities

• Facilitate interactive learning events and activities.
• Support with the upkeep of digital content.
• Monitor in-store support via store visits.

Skills

Confident, engaging, and inspiring facilitator

Excellent verbal and written communication skills

Collaboration and teamwork

Organisation and time management skills

Education

CIPD or other professional learning qualification

Job description

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At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Working 5 days per week from a 7-day schedule.

Facilitate a fantastic learning experience for all new Colleagues during their Induction into the business, that equips them with the knowledge and skills, and encourages the attitude and behaviors required to succeed in store. Inductions to be delivered virtually via Microsoft Teams or in person at The Academy at Fort Dunlop. Facilitation of other Learning Programmes including L.I.F.E. and Mobile and Demonstrator Inductions

Role overview:

As part of this role, you'll be responsible for:

Core - to facilitate interactive learning events and activities to encourage participation and engagement of all colleagues, including delivering the Inductions for:

CPCW UK / Mobile UK / CPCW Ireland / In-store Demonstrators

• Support with the upkeep and maintenance of the What’s In Store? 0-180-day digital content (CPCW, Mobile, B2B, Ireland)
• Increase the capability of new front-line colleagues to competently and confidently sell, serve and support our customers (0-180 days)
• Support with the day-to-day management of the Academy venue to ensure the highest standards are maintained (upon return to face-to-face delivery)
• Monitor the in-store support provided to What’s In Store? colleagues via store visits
• Build and maintain pro-active relationships with key stakeholders within our Retail estate
• Collaboration with wider L&D team to support with projects as required

The role requires the flexibility to travel within the UK and occasionally Ireland and may include overnight stays

The role will require some weekend working as the course are delivered over a 7-day schedule

Required Skills & Experience:

• Confident, engaging, and inspiring facilitator
• Experience of virtual and classroom facilitation
• Excellent verbal and written communication skills
• Knows and demonstrates the differences between training, facilitation and coaching
• Organisation and time management skills
• Collaboration and teamwork
• Experience in the design, delivery, and evaluation of learning programmes
• Motivating and developing individuals within a team

Qualifications:

• CIPD or other professional learning qualification is desired

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.