Kooth Engagement Lead

Kooth Digital Health; United Kingdom; À distance; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Remote working

Annual leave 28 days

Résumé du poste

Kooth Digital Health is seeking an Engagement Lead to drive awareness and uptake of Soluna by Kooth and Qwell where applicable. The role focuses on digital and virtual-first community engagement across contracted areas, collaborating with local, regional, and national stakeholders.

You will build scalable engagement pathways via live sessions, webinars, and self-serve toolkits for youth and professionals, elevating outreach quality and best practices within the team.

Qualifications

• Proven experience in delivering virtual sessions, webinars, or online training to diverse audiences.
• Strong verbal and written communication skills for schools, educators, and professionals.
• Experience using a CRM system to track engagement and outcomes.

Responsabilités

• Plan and deliver virtual assemblies and webinars for CYP and educators.
• Coordinate in-person outreach at key events when feasible.
• Promote Soluna and Qwell to professionals and referrers.
• Upskill educators and staff through concise virtual sessions.
• Source and build relationships with regional partners and commissioners.

Connaissances

Virtual delivery experience

Public speaking

CRM knowledge

Remote collaboration

Formation

Bachelor's degree in relevant field

Outils

HubSpot

CRM systems

Description du poste

• Reports to: Senior Kooth Engagement Lead
• Location: UK (Remote)
• Company: Kooth Digital Health

• Reports to: Senior Kooth Engagement Lead
• Location: UK (Remote)
• Company: Kooth Digital Health

About Us:

Kooth is a fast-growing, mission-driven organisation transforming access to digital mental health support across the UK and US. Listed on the London Stock Exchange (AIM: KOO), our mission is to create welcoming, accessible spaces for personalised mental health care that helps young people thrive. With 25 years of experience, Kooth has become a trusted leader in digital mental health, working alongside the NHS, government partners, and local communities to make high-quality support more accessible to young people. Building on this foundation, we've expanded Soluna, our innovative digital mental health platform, across both the US and UK. First launched in California in 2024, Soluna has since expanded into New Jersey and Michigan. In September 2026, we reached another exciting milestone with the launch of Soluna by Kooth in the UK, bringing together our experience and innovation across both markets. Through professional mental health support, moderated peer communities, and self-guided tools, we're helping young people access the support they need, when they need it. At Kooth, we're more than a digital mental health platform. We're purpose-driven, people-centred, and grounded in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. If you're looking for meaningful work with measurable impact, you'll find it here. Learn more at Kooth and Soluna.

What We're Looking For:

The Kooth Engagement Lead is responsible for driving awareness, uptake, and sustained usage of Soluna by Kooth (for children and young people) and Qwell (for adults, where applicable). Operating primarily through a digital and virtual-first community engagement strategy, this role acts as the dedicated Engagement Lead for specific contracted areas, while also collaborating flexibly across local, regional, and national levels. You will build repeatable, scalable engagement pathways through live virtual sessions, webinars, asynchronous resources, pre-recorded content, and self-serve toolkits across both youth and professional/referrer audiences. Beyond direct engagement delivery, you will play an active role in elevating outreach approach, quality and team best practice.

How You'll Make an Impact:

Virtual Engagement & Outreach (CYP & Education)

• Digital Assembly & Session Delivery: Plan and deliver engaging, high-impact virtual assemblies and presentations directly to children and young people (CYP) in secondary schools, colleges, and higher education settings
• Selective In-Person Outreach: Deliver high-value in-person engagement (such as major community events or Freshers' Fairs) on an occasional, strategic basis where maximum impact is guaranteed

Professional, Referrer & Community System Integration

• Flexible Delivery Models for Professionals: Promote Soluna and Qwell through adaptive formats including live virtual delivery, pre-recorded material , and self-serve partner toolkits to fit around the scheduling demands of educators, healthcare staff, and community leaders
• Educator & Staff Upskilling: Deliver concise virtual awareness sessions and asynchronous resources to teaching staff, school leaders, and pastoral teams to encourage signposting and service uptake
• Healthcare & Community Referral Pathways: Drive service uptake and signposting for Soluna and Qwell by partnering with key healthcare and community referrers including GP surgeries, CAMHS, A&E, Family Hubs, and local leaders to embed both platforms into local care pathways.
• Parent & Carer/ Trusted Adult Awareness: Deliver virtual information sessions and distribute digital communications to build trust and awareness among parents and carers. Ensure that parents and carers/ trusted adult resources are embedded within referrer
• Regional Network & Stakeholder Representation: Represent the organisation at critical regional network meetings to present Soluna and Qwell, liaising with Line Managers and Relationship Managers to ensure appropriate service representation.

Webinar Strategy & Delivery

• National & Regional Webinar Hosting: Co-host and deliver national and regional webinars targeting young people, parents/carers, educators, and healthcare professionals as a core channel of virtual strategy delivery
• Webinar Content Adaptation: Tailor webinar content and interactive features to suit specific audience needs, commissioner priorities, and contract campaign themes

Strategic Alignment, Cross-Regional Support & Commissioner Collaboration

• Dedicated Contract Lead & Cross-Regional Delivery: Serve as the main engagement contact for dedicated contract areas while working flexibly across regions and nationally to share best practice, support peer contracts, and deliver multi-region initiatives
• Commercial & System Alignment: Collaborate closely with internal teams, particularly the Commercial team, to ensure local engagement plans align with commissioner KPIs, priorities, and regional population goals
• Reporting & Reviews: Prepare clear, data-led engagement summaries and reports; present findings directly during quarterly commissioner review meetings
• Target & Contact Sourcing: Proactively source and verify new contacts across healthcare, education, and third-sector organisations, ensuring key stakeholders are captured directly within company systems

Practice Development & Team Collaboration

• Active Practice Development: Actively participate in practice development groups, trial innovative virtual delivery methods, refine presentation materials, and contribute to continuous service improvement across the engagement team
• Team Contribution: Engage actively in team meetings, sharing local insights, peer-mentoring, and fostering a collaborative team culture

CRM & Operational Excellence

• Data & CRM Hygiene: Maintain up-to-date, accurate records of all outreach, contact sourcing, and engagement activities in HubSpot and designated internal tracking tools
• Data-Driven Strategy: Analyse monthly performance data to refine and adapt virtual outreach approaches in agreement with your Line Manager

Key Performance Indicators (KPIs) & Breakdown of Focus

• Direct CYP Outreach & Webinars (Virtual-First & Digital Toolkits): 45% Delivering live virtual assemblies, national/regional webinars, pre-recorded promotional rollouts, and digital student campaigns
• Referrer & System Upskilling (Education, Health, Community): 30% Delivering live virtual training, professional webinars, pre-recorded briefings, and self-serve toolkits to school staff, primary care/GP teams, CAMHS, Family Hubs, and community leaders
• Strategic Alignment, Commissioner Reporting & Commercial Co-working: 15% Quarterly review reporting, cross-regional project support, partner meeting presentations, and strategy alignment with Commercial colleagues
• Practice Development & Team Participation: 5% Actively contributing to practice development initiatives, trialling new outreach methods, and participating in team meetings
• CRM, Data & Administration (HubSpot): 5% Sourcing contacts, recording engagement metrics, maintaining database hygiene, and monthly planning

Requirements

What You'll Bring:

• Proven experience in virtual delivery, online training, webinar hosting, or public speaking to diverse audiences (young people, educators, healthcare professionals)
• Ability to design and utilise flexible delivery models (live virtual, webinars, pre-recorded modules, and self-serve toolkits) tailored to both youth and professional referrer audiences
• Adaptability to manage dedicated contract responsibilities while seamlessly collaborating across regional and national projects
• A collaborative mindset with a desire to contribute actively to team meetings and practice development groups
• Exceptional communication skills with the ability to build rapport and drive engagement in a remote environment
• Strong organisational skills with experience using a CRM system
• Experience or strong understanding of the education, youth work, mental health, or community healthcare sectors
• Capability to understand contract KPIs and translate data into actionable outreach strategies and clear reports
• Proficient and excited by the latest tech and virtual interactive tools.

Desirable:

• Understanding of safeguarding protocols, digital health platforms, or NHS/Local Authority commissioning structures
• Experience working alongside Commercial or Business Development teams to support contract delivery

Benefits

• What You'll Get:
• Compensation: The base salary for this role is up to £28,860 annually. We're committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role
• Kooth offers a competitive base salary and comprehensive benefits including:
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Financial Security: Plan for your future with our pension contributions and an annual performance-based bonus that recognises your contributions and rewards your impact
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA Health Insurance or Cash Plan provided by Healthshield and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity
• Lifestyle Benefits: Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.