Knowledge Manager (Innovation and Client Tech) / Innovation Technologist – Firm Wide

Clarke Wilmott LLP; Southampton; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join Clarke Wilmott as a Knowledge Manager in Southampton, contributing to innovation strategy and client technology platforms. Ideal for an experienced professional with a passion for technology and a proven track record in legal services. The role encompasses managing advanced client-facing technologies while collaborating closely with various teams to enhance service delivery and client experiences.

Benefits

Wellbeing initiatives

Supportive work environment

Qualifications

• Experience with client-facing technologies and governance.
• 2+ years in a KM or legal technology role within a professional services environment.
• Strong IT skills and ability to map processes and develop technical requirements.

Responsibilities

• Manage a portfolio of client-facing knowledge technologies.
• Collaborate with teams to assess business requirements and deploy new technologies.
• Act as product owner for collaborative platforms and provide training.

Skills

Client-facing technologies

Data analysis

Document automation

Workflow automation

Innovation management

Collaboration tools

Education

Relevant qualification in knowledge management or legal technology

Tools

HighQ

DocuSign

Contract Express

Job description

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Knowledge Manager (Innovation and Client Tech) / Innovation Technologist – Firm Wide, Southampton

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Client:

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8263c139d7f6

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

This is a fantastic opportunity to join a growing knowledge and innovation team and to play a crucial role in developing our innovation strategy and in deploying client technology facing platforms to enhance the firm’s reputation in a highly competitive market.

This exciting role will suit an experienced individual with a proven track record and passion for delivering and leveraging innovative technical solutions, preferably within a law firm environment.

Your role will be vital in expanding firm’s use of Innovation and client facing technology, including document and workflow automation, artificial intelligence, and client collaboration tools to help streamline legal service delivery and improve client experience.

Role: Knowledge Manager (Innovation and Client Tech) / Innovation Technologist
Location: Firm Wide
Hours: Full Time or Part Time
Term: Permanent
Vacancy Reference: 1349-BBL

Who we are

You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you reach your full potential, love the work you do, and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to ensure that happens, making it easy for you to stay with us for many years.

We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Our offices are located in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.

Day to day, you’ll be successful in this role by:

• Managing a portfolio of client-facing knowledge technologies, helping to drive their ongoing development, adoption, and engagement, ensuring maximum value is leveraged
• Collaborating with knowledge, innovation, and lawyer teams to assess business requirements and take new ideas from inception to deployment, with clear KPIs
• Acting as product owner for client-facing collaborative platforms, developing roadmaps, governance, guidance, and training
• Working with IT to develop practical solutions for internal and client-facing business issues using internal technology stack
• Assisting with the introduction, training, and embedding of new legal client-facing technologies
• Engaging directly with end users to understand requirements and provide advice on technology enhancements
• Testing and developing new solutions with stakeholders, combining legal knowledge and emerging technologies
• Providing advice and support on firm’s external collaboration platform and client technology solutions
• Analyzing data within platforms to inform decisions and improve usage
• Promoting and supporting the use of these technologies through training and demonstrations
• Supporting client pitches and handling client inquiries related to knowledge platforms
• Keeping up to date with new developments and benchmarking ideas
• Supporting knowledge projects as needed

It is essential to comply with information security and all firm policies and procedures.

This role is right for you if:

• You have experience with client-facing technologies (e.g., HighQ, DocuSign, AI) and understand governance
• Experience with document automation tools like Contract Express is beneficial
• You have built workflow automation using low/no-code solutions
• You are comfortable with data analysis and reporting
• You can map processes and develop technical requirements supporting innovation
• You possess strong IT skills and enjoy learning new technologies
• A relevant qualification is beneficial, but experience is also valued
• You have 2+ years in a KM or legal technology role within a professional services environment

What we can offer you:

A career at Clarke Willmott offers a supportive environment where you can realize your potential and maintain a healthy work-life balance. We provide wellbeing initiatives to support your development and happiness at work.