Knowledge & Information Officer

Slaughter & May; City Of London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Slaughter & May is seeking a graduate-level Knowledge & Information role to support multiple practice groups. You will manage knowledge resources, deliver current awareness, and provide research services while collaborating with the central Research & Information team.

The role reports into a Knowledge & Information Manager and offers on-the-job training in a flexible, generalist environment across the firm.

Qualifications

• Graduate level role suitable for those with, or undertaking, a relevant post-graduate qualification.
• This generalist role supports a range of practice groups across the firm; flexibility is essential.
• Experience in legal or professional services is advantageous; on-the-job training is provided.

Responsibilities

• Knowledge management: collect, summarise and publish firm knowledge to the KM database.
• Current awareness: monitor legal and market developments and keep lawyers updated.
• Research & enquiries: provide timely research service on legal, commercial and market topics.
• Training: develop and deliver regular training on KM systems and resources.
• Project work: support K&L and practice group projects.
• Resource support: evaluate research sources and new products with stakeholders.

Skills

Knowledge management

Current awareness

Research & enquiries management

Training delivery

Project work

Resource evaluation

Team player

Communication skills

Initiative

Interest in AI/Legal tech

Education

Post-graduate qualification

Information/Knowledge qualification advantageous

Job description

The K&L Department is responsible for delivering a range of services to support the firm's lawyers and Business Services teams, and the successful candidate will play a key role in managing knowledge, answering research enquiries, delivering blended learning, and ensuring that the firm's lawyers are kept up to date of developments affecting their areas of expertise. The successful candidate will also be involved in project work and will work closely and collaboratively with the central Research & Information team.

The K&L department comprises the following sub-teams - Information Services, Learning & Development (L&D), and Knowledge Management Systems and the KIO role sits in the Information Services part of the team.

This is a graduate level role suitable for those with, or undertaking, a relevant post-graduate qualification. It will support a range of practice groups across the firm (depending on need) and will report into one of the team's Knowledge & Information Managers.

KEY RESPONSIBILITIES

Knowledge management

• Collecting, summarising, and publishing internal legal knowhow onto the firm's Knowledge Management database.
• Developing, maintaining, and publishing content to relevant parts of the firm's intranet.
• Attending, and proactively contributing to meetings and training sessions, maintaining a record of relevant matters.

Current awareness

• Delivering comprehensive current awareness to lawyers to keep them updated of developments affecting their areas of expertise.
• Monitoring legal, regulatory, and market developments.
• Proactively tracking legislative changes, case law and other materials of interest and making these available in a timely manner.

Research & Enquiries Management

• Answering a broad range of queries and providing a comprehensive and timely research service to groups on legal, commercial and market topics.

Training and knowledge sharing

• Developing, organising, and delivering regular training sessions on the firm's Knowledge Management system, and on external legal and business resources.
• Attendance at, and proactive participation in, relevant group meetings, including delivering "bite sized" training sessions as and when required.
• Responding to ad hoc requests for deskside training on specific resources.

Project work

• Involvement in project work including support for K&L and practice group projects.

Resource support

• Keep up to date with developments in research sources (particularly electronic databases).
• Help to evaluate products and resources, ensuring that they continue to support firmwide needs.
• Aid in the evaluation of new products and services, flagging with the Head of Information Services and group KLs, any that will add value to practice groups (or that may plug an existing gap).
• Work collaboratively with relevant K&L stakeholders to support new product trials

An information or knowledge related qualification would be an advantage, but this is not essential where the candidate can demonstrate significant relevant experience.

This is a generalist role supporting a range of practice groups across the firm dependent on business need, so a flexible approach is essential.

An understanding of legal practice or experience of working in a legal or other professional services setting would be an advantage but is not essential as full on the job training will be provided.

Candidates should be confident and articulate communicators, with an ability to work with a wide range of people at all levels.

Have an ability to present clearly and succinctly in a variety of communication settings and styles.

Be a good team player, offering support to colleagues and sharing information and best practice freely.

Have experience of designing and delivering, or a willingness to design and deliver, training.

Have excellent attention to detail.

Be proactive, prepared to take a hands‑on approach to managing workload and dealing with conflicting priorities, and using their own initiative.

Take an active interest in Knowledge & Information related developments, including in the field of AI, legal tech, and innovation.