Knowledge & CRM Coordinator

Gensler; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading design firm in London seeks an organized Knowledge & CRM Coordinator to support knowledge management and client relationship strategies. This role involves data analysis, content management, and coordination of knowledge-sharing initiatives. Ideal candidates will have strong organizational and analytical skills, with proficiency in tools like Power BI and Salesforce. Comprehensive benefits and a professional development program are offered.

Benefits

Medical and dental insurance

Pension

Bonus opportunities

Professional qualifications reimbursement

Tuition reimbursement

Qualifications

• Strong organisational skills to maintain knowledge management systems.
• Capability to assist in data analysis and CRM initiatives.
• Experience in coordinating with cross-functional teams.

Responsibilities

• Support knowledge management and client relationship strategies.
• Assist in collecting and preparing data for analysis.
• Coordinate logistical aspects for knowledge-sharing sessions.

Skills

Organisational skills

Analytical skills

Stakeholder coordination

Education

Relevant degree or equivalent experience

Tools

Power BI

Salesforce

Tableau

Job description

Knowledge & CRM Coordinator page is loaded

Knowledge & CRM Coordinator

Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R-15787

Your Role

We are seeking an organised, detail-oriented, and analytically minded Knowledge & CRM Coordinator to support the implementation of knowledge management and client relationship strategies across the EU region.

Reporting to the Regional Knowledge Manager, this role provides essential coordination and administrative support to ensure the effective organisation of internal knowledge resources and the delivery of meaningful data insights.

This is a support role that contributes to data collection, content management, and stakeholder coordination—helping to promote a culture of knowledge-sharing and enable data-informed decision-making.

Please note, this role is not remote. We look forward to working with our new Knowledge & CRM Coordinator in our incredible London office.

What You Will Do

Knowledge Management & Organisational Support

• Assist the Knowledge Manager in maintaining and updating a centralised knowledge management system.
• Support the curation and organisation of internal resources, such as documents, reports, and best practices across our platforms.
• Help ensure internal content is accurate, current, and easily accessible.
• Coordinate logistics and materials for knowledge-sharing sessions, workshops, and internal communications.
• Track and report on usage and engagement metrics to inform ongoing improvements.
• Act as a point of contact for internal requests related to knowledge materials and content updates.

Data Support & Business Intelligence Coordination

• Assist in collecting and preparing data from internal and external sources for analysis.
• Support the creation and usage of dashboards and reporting tools using platforms such as Power BI, Salesforce and Tableau under the guidance of the Knowledge Manager.
• Perform initial data cleaning and validation to ensure accuracy and consistency.
• Support the creation of basic visualisations, summary reports, and data insights for internal stakeholders.
• Help ensure the quality and structure of CRM-related data to support relationship tracking and engagement reporting.

CRM & Client Strategy Support

• Provide administrative support for CRM initiatives, including updating records, monitoring data quality, and preparing reports.
• Coordinate client data and insights to support outreach strategies and planning.
• Collaborate with the Knowledge Manager and internal teams to align CRM data with knowledge management efforts.

Stakeholder Coordination & Reporting

• Support cross-functional teams by helping align knowledge and data activities with broader business objectives.
• Assist in preparing reports, presentations, and documentation for internal meetings.
• Communicate regularly with the Knowledge Manager to ensure priorities are met and deliverables are on track.
• Provide feedback on tools and processes to improve coordination and operational efficiency.

Life at Gensler

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension and twice annual bonus opportunities.

As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.

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About Us

At Gensler, the value of our work stems from its positive impact on the human experience. We are a dynamic and collaborative design firm uniting creativity, research, and innovation to solve complex problems for our clients. Our work challenges conventional ideas about architecture and the built environment. We aren’t just designing buildings—we are reimagining cities and places that make a difference in people’s lives.

Founded in 1965, Gensler has built a team of 6,000 professionals who partner with clients in over 100 countries each year. Everything we do is guided by our mission: to create a better world through the power of design.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us .

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud . Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail] .