Knowledge & CRM Coordinator

Gensler; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in design seeks a Knowledge & CRM Coordinator to manage knowledge resources and support client relationships. This role involves organizing internal data, coordinating logistics for knowledge sharing, and assisting in data analysis using tools like Power BI and Salesforce. Join a company that values professional development and offers comprehensive benefits for employee well-being.

Benefits

Medical and dental insurance

Season ticket loans

Pension plan

Twice annual bonus opportunities

Tuition reimbursement for eligible programs

Qualifications

• Experience in knowledge management or related areas preferred.
• Strong administrative and data handling skills.
• Familiarity with CRM systems and data analysis.

Responsibilities

• Assist in maintaining a centralized knowledge management system.
• Support data collection and prepare reports for analysis.
• Provide administrative support for CRM initiatives.

Skills

Organisational skills

Detail-oriented

Analytical thinking

Communication

Tools

Power BI

Salesforce

Tableau

Job description

Your Role

We are seeking an organised, detail-oriented, and analytically minded Knowledge & CRM Coordinator to support the implementation of knowledge management and client relationship strategies across the EU region.

Reporting to the Regional Knowledge Manager, this role provides essential coordination and administrative support to ensure the effective organisation of internal knowledge resources and the delivery of meaningful data insights.

This is a support role that contributes to data collection, content management, and stakeholder coordination—helping to promote a culture of knowledge-sharing and enable data-informed decision-making.

Please note, this role is not remote. We look forward to working with our new Knowledge & CRM Coordinator in our incredible London office.

What You Will Do

Knowledge Management & Organisational Support

• Assist the Knowledge Manager in maintaining and updating a centralised knowledge management system.
• Support the curation and organisation of internal resources, such as documents, reports, and best practices across our platforms.
• Help ensure internal content is accurate, current, and easily accessible.
• Coordinate logistics and materials for knowledge-sharing sessions, workshops, and internal communications.
• Track and report on usage and engagement metrics to inform ongoing improvements.
• Act as a point of contact for internal requests related to knowledge materials and content updates.

Data Support & Business Intelligence Coordination

• Assist in collecting and preparing data from internal and external sources for analysis.
• Support the creation and usage of dashboards and reporting tools using platforms such as Power BI, Salesforce and Tableau under the guidance of the Knowledge Manager.
• Perform initial data cleaning and validation to ensure accuracy and consistency.
• Support the creation of basic visualisations, summary reports, and data insights for internal stakeholders.
• Help ensure the quality and structure of CRM-related data to support relationship tracking and engagement reporting.

CRM & Client Strategy Support

• Provide administrative support for CRM initiatives, including updating records, monitoring data quality, and preparing reports.
• Coordinate client data and insights to support outreach strategies and planning.
• Collaborate with the Knowledge Manager and internal teams to align CRM data with knowledge management efforts.

Stakeholder Coordination & Reporting

• Support cross-functional teams by helping align knowledge and data activities with broader business objectives.
• Assist in preparing reports, presentations, and documentation for internal meetings.
• Communicate regularly with the Knowledge Manager to ensure priorities are met and deliverables are on track.
• Provide feedback on tools and processes to improve coordination and operational efficiency.

Life at Gensler

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension and twice annual bonus opportunities.

As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.

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