KM226338 - RCH Main Receptionist

NHS Grampian; Aberdeen City; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health board in Scotland seeks a Receptionist to deliver comprehensive service to patients and staff at a busy mental health facility. The ideal candidate will have experience in reception or clerical roles and must be qualified in Higher Grade Secretarial or equivalent. This position includes working weekends and requires strong communication skills and confidentiality.

Qualifications

• Qualified in Higher Grade Secretarial or equivalent.
• Experience in Reception/Admin/Clerical Support or Customer/Patient Service is desirable.

Responsibilities

• Provide service delivery to patients, staff, and visitors across services.
• Maintain accurate recording of information using office equipment.
• Handle busy reception demands with excellent communication.

Skills

Receptionist experience

Admin/Clerical Support experience

Customer/Patient Service experience

Education

Higher Grade Secretarial qualification or equivalent

Minimum of 5 Standard Grades including English

Job description

Overview

We are looking for a candidate with previous Receptionist experience, or similar Admin/Clerical Support experience or Customer/Patient Service experience, to provide an efficient and comprehensive service delivery to patients, staff and visitors, across the Mental Health and Learning Disability services. This post will be based at the Main Reception at Clerkseat Building, Royal Cornhill Hospital.

Responsibilities

• Provide efficient and comprehensive service delivery to patients, staff and visitors across Mental Health and Learning Disability services.
• Maintain accurate recording of information and use office equipment (e.g., computer, emails) to support daily reception operations.
• Deal with the demands of a busy reception with excellent communication, confidentiality and a sensitive approach to clients.
• Work as part of a team on a 4-week rota system, contracted to work two out of four weekends (Saturday and Sunday) with shift patterns any time between 7am and 10pm.

Qualifications

• Qualified in Higher Grade Secretarial or equivalent experience with a minimum of 5 Standard Grades or equivalent including English.
• Experience in Reception/Admin/Clerical Support or Customer/Patient Service is desirable.

Additional Information

• Interviews will take place on 24 October 2025.
• As a disability confident employer, we are committed to inclusive and accessible recruitment. If you need adjustments during the recruitment process, please contact our recruitment team by emailing [e-mail].
• Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements will be considered to ensure inclusivity.
• Informal enquiries to: Sara-Jane Beedie, Assistant Support Manager, tel [phone] or email [e-mail]; Craig Wren, Business Support Manager, email [e-mail].
• Please note this post may close early due to volume of applications.
• NHS Scotland is committed to equality and diversity and to eliminating unlawful discrimination. We welcome applications from all sections of society.
• You should apply for this post by completing the application process on Jobtrain. Do not upload a CV as it will not be used for shortlisting.
• Posts close at midnight on the indicated date unless stated otherwise.
• For help to complete an application on Job Train please follow the link provided in the original posting.
• Please ensure that the address you provide on your application is your current place of residence and that your identification confirms this address. Check your e-mail regularly (including junk folders) and your Jobtrain account for updates.
• Please contact Jobtrain Candidate Support Hub for system issues. We recommend using Google Chrome or Microsoft Edge when using Jobtrain. Once submitted, you will be unable to amend the application.
• Some vacancies are for internal candidates only. If you are an NHS Grampian employee, update your Jobtrain profile accordingly.
• If the post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs related to entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people in Aberdeen, Aberdeenshire and Moray. As a board we strive to nurture a positive culture aligned with NHS and Social Care values.