Klaviyo account manager

JR United Kingdom; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein dynamisches Unternehmen in der digitalen Medienbranche sucht einen Email Account Manager mit nachgewiesener Erfahrung im E-Commerce. In dieser spannenden Rolle sind Sie verantwortlich für die Kundenbetreuung, die Erstellung von Inhalten und die Durchführung von Datenanalysen. Sie werden eng mit Designern zusammenarbeiten, um qualitativ hochwertige Ergebnisse zu liefern, und sicherstellen, dass die Kunden stets informiert und engagiert bleiben. Wenn Sie eine Leidenschaft für digitales Marketing haben und in einem kreativen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung in einer Agentur im E-Commerce-Bereich.
• Fähigkeit zur Erstellung von Inhalten und Datenanalysen.

Responsibilities

• Teilnahme an der Kundenaufnahme und Erstellung von Inhalten.
• Durchführung von Datenanalysen für Klaviyo und Shopify-Konten.

Skills

E-Commerce Erfahrung

Datenanalyse

Content-Erstellung

Kundenkommunikation

Qualitätskontrolle

Tools

Klaviyo

Shopify

Monday.com

Dropbox

Job description

Welcome to your new potential role here at PDM! Perform Digital Media is a rapidly growing agency in the heart of the UK. We pride ourselves on world-class talent and a vibrant culture.

Job Role:

We seek an Email Account Manager with a minimum of 2 years agency experience in the e-commerce space.

Responsibilities:

1. Client Onboarding: Participate in client onboarding to ensure all necessary resources are gathered.
2. Content Creation: Develop content calendars for clients by the first week of the month, ensuring approval by the client. Include all content created for clients, whether it’s email, SMS, or other services. Create flow maps and strategies for clients. Develop copy and design briefs with inspiration from resources like Milled, Mailcharts, and Really Good Emails. Create popups and lead magnets for clients.
3. Client Communication: Respond to clients according to communication guidelines. Create and share weekly, monthly, and quarterly reports with clients.
4. Data Analysis: Conduct data analysis for Klaviyo and Shopify accounts to understand clients better.
5. Quality Control: Perform final quality checks before sharing emails with clients and scheduling them. Build flow skeletons and collaborate with designers. Share content with QA before client review and address issues.
6. Email Management: Schedule emails, manage pop-ups, troubleshoot account issues.
7. Designer Coordination: Ensure designers follow agency rules, such as using Monday.com and storing content in Dropbox daily.
8. Client Engagement: Keep clients engaged and excited about progress. Subscribe to at least five competitors’ newsletters per client to stay informed about industry trends. Use resources like Milled, Mailcharts, and Really Good Emails for inspiration.
9. Account Maintenance: Maintain clean accounts by archiving (never deleting) inactive flows/campaigns. Conduct regular checks to ensure accounts are tidy.

If this sounds like something you would excel in, please apply via LinkedIn.