Kitchen Planner - Part Time

IKEA; City of Edinburgh; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading home furnishings retailer in Scotland seeks a passionate individual to join their Kitchens Department team. You will be responsible for planning and designing kitchens, ensuring customer satisfaction through personalized solutions. Ideal candidates possess strong customer service skills, are adaptable, and have a keen interest in improving the customer experience. Flexible working hours are available, offering a supportive environment for all candidates.

Benefits

15% IKEA discount

Life Assurance of 4 times your pay

Enhanced pension contributions

Interest-free loans

Qualifications

• Interest in providing personalised solutions for customers.
• Experience in customer-oriented business roles.
• Openness to learning and adapting to various computer programs.

Responsibilities

• Planning and designing kitchens for customers.
• Engaging with customers to identify their needs.
• Maintaining a clean and presentable customer area.
• Responding to customer emails and securing payments.
• Communicating with customers via various channels.
• Supporting overall customer experience in the Kitchens Department.

Skills

Customer-oriented

Problem-solving

Sales target achievement

Communication

Adaptability

Tools

Microsoft Office suite

Planning Tools

Job description

Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!

What We Offer

• The start date of employment will be: November 2025
• The starting salary for this role is £26,400 per annum for full‑time hours and will be paid pro rata for part‑time hours.
• Part Time: 30‑32 hours working 5 days per week, including late evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

Benefits

• 15% IKEA discount & discount portal helping you save £100’s on high‑street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest‑free loans.

What You’ll Need to Have

• You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
• You have experience working in a customer‑oriented business, working closely with sales targets and customer conversion rates.
• You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
• You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.

What You’ll Be Doing Day to Day

• Planning & designing kitchens for customers in both initial and follow‑up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
• You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
• Support sales by ensuring the customer area is clean, well presented and easy to shop.
• Support with responding to the customer emails, securing payments both in store and remotely.
• You will communicate with customers in a variety of ways, including email, text and calls starting from pre‑appointment calls, and continuing through planning and purchase of their kitchen.
• You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed, which may include ensuring products are available, priced and supporting with kitchen enquiries.

We Care for the People

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team. Come see the wonderful workday where we create a better everyday life for the many.

Recruitment Process Information

• Please attach an updated CV and a cover letter with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend an interview.
• We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter [e-mail] and who will be ready to help!