Kitchen Planner

Inter IKEA Systems B.V.; City of Edinburgh; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading company where you can help customers create their dream kitchens! This role involves engaging with customers, planning, and designing kitchens while contributing to a positive shopping experience. Enjoy a supportive work environment with various benefits.

Benefits

15% IKEA discount

Life assurance of 4 times your pay

Enhanced statutory pension contributions

Interest-free loans

Qualifications

• Experience in customer-oriented business with sales targets.
• Interest in home solutions and customer needs.

Responsibilities

• Plan and design kitchens for customers.
• Engage with customers to identify their needs.
• Support sales by maintaining a clean shopping area.

Skills

Customer Experience

Sales

Problem Solving

Communication

Tools

Microsoft Office

Planning Tools

Job description

You care about making a positive impact in the world. You understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is more than just home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Candidate profile (text) - Default language

Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!

WHAT WE OFFER

1. The start date of employment will be: May-June 2025
2. The starting salary for this role is £26,400 per annum, based on competence and experience.
3. 39 hours working 5 days per week, including late evenings and alternate weekends.
4. We can discuss flexibility to match your life and our business needs during the interview.

• We are Disability Confident Level 3 Certified

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.

..as well so much more!

WHAT YOU'LL NEED TO HAVE

• You have an interest in people’s lives at home and look to provide customers with personalised solutions that meet their needs.
• You have experience working in a customer-oriented business, working closely with sales targets and customer conversion rates.
• You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
• You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.

WHAT YOU’LL BE DOING ON THE DAY-TO-DAY

• Planning & designing kitchens for customers in both initial and follow-up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
• You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
• Support maximising sales by ensuring the customer area is clean, well-presented, and easy to shop.
• Support with responding to customer emails, securing payments both in-store and remotely.
• You will communicate with customers in a variety of ways, including email, text, and calls starting from pre-appointment calls, and continuing through planning and purchase of their kitchen.
• You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed, including ensuring products are available, priced, and supporting with kitchen enquiries.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV and a cover letter with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.
• You may be asked to put together a kitchen plan in preparation for your interview, using the IKEA planner. You can find our planner on the IKEA website if you'd like to take a look!

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate about life at home. We all contribute with our uniqueness, and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people,” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing